We had issues with getting the key to the truck we tried to get help from someone in the store but the door was locked(even though the open sign was up and it was within business hours) we called the number and was told to just to keep trying on the website because the person was on break. The truck did work well for what we needed. We only had it for about 4 hours. Was disappointed in the lack of customer service.
Vonda Washington
Next Level Rentals LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Coatesville, PA 19320
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Just have trucks shoveled out next time but it was a smooth process over all and convenient
Kiesha PenningtonMake sure customers receive the codes for lock boxes and the lock boxes work properly and when you order equipment make sure it's in the truck
Charles CooperAgain, we had problems returning our truck. Being on a holiday weekend most likely contributed to the situation where we had to do the return online again. The ONLINE personnel were helpful in talking us thru the location process, allowing us to finally get through the return process without much difficulty.
Barry McCreryAfter 5 calls to your 1800 number and being told on the 5th that I've been blown off cause no regional managers are "in on Sundays", being double charged, having my mileage falsely recorded, my reservation not being ready(AFTER CALLING FOR CONFIRMATION TWICE!) and in general the most unprofessional and suspect experience I have ever had In all of my 10 years of using U-Haul and NEVER getting in contact with a single person to even APOLOGIZE let alone fix the problem…. You'll be hearing from my lawyer before I get my damn money back. Absolutely UNACCEPTABLE experience with the location, the customer service, the management, and the company. Shame on all of you. And your terrible phone service and location staff. My organization, our affiliates, and anyone I will work with going forward WILL NEVER use a uhaul again. I literally NEVER complain but this was BY FAR the absolute most TERRIBLE experience. Shame on you and your staff.
Virginia Davidson