We weren't given a printed contract. We were asked for it during drop off, and coincidentally Uhaul servers were all down. They also didn't have the furniture pads and furniture dolly that we rented. We had to go to another location. Uhaul manager is not on site and takes 10-15 minutes to arrive. Truck was muddy when we received it, but clean inside.Amir Ahmad B.
Moving Truck Rental in Pinole, CA at Pinole Express
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Pinole, CA 94564
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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the owner was very nice, but the truck that day was left dirty from other clientGeorge H.
Not much I can think of to improve. It was pretty good overall. There was some minor debris in the van but it was very minor.Robert V.
Attendant at Pinole U-Haul spot was great. Truck itself was standard U-Haul mess. Truck bed door was open, cab of truck messy and dirty seats, dash, floor of truck. Truck availability was Terrible, we live in oakland, had to come 20 miles to Pinole for the truck. The location itself was a gas station, simple easy process. Truck photos were not up to date. That part took a long time to assess in the beginning.Eden M.
Better customer service. The agent in this location was rude and not helpful. There are missing part in the truck like window handle and side mirror knob.Jojo C.
Clean the trucks inside the cab and back trailer.Greg O.
Job well done. Keep up the good work.michael L.
Read above !!!DARSHAN A.
My reservation was canceled and I had to make special accommodations to shift my pick up location. The only high light to this process was the customer service at the local gas station where I picked up the vehicle!David G.
When I rented the truck, contract number: 96201533 from this location, I did not get receipt. They got my email incorrectly. My correct email was: firstname.lastname@example.org. I used the truck for 2 and half hours on 7/28/2020 from 2:23 pm. After that I returned right away the same day @ 5:00 pm. I gave the key back to attendant and he said they would send me an email to confirm. No email received because obviously they got my email incorrectly. And they charged me extra $20 plus tax, $21.70 for after hour. How could be after hour while the attendant was there. I used the truck less than 3 hours, less than 24 hours contract. After hour charge $21.70 was invalid charged. I called UHAUL to complain, and I was told someone would call me back, but no call received. My phone # (510)219-2683. UHAUL reps always have tricks to cheat its customers.THARAVOUTH T.
Drop off was also a gas station. Super convenient. Seamless checkout.Gerald W.
Poor customer service and experience. According to my husband the representative was rude. Additionally, the price I was quoted over the phone and the amount charged are drastically differentmartin T.
Very nice people and in and out quickly.Judith H.
The inside of the van could definitely use a deep cleaning. But rest of exterior fine. Really convenient and easy online rental process and quick pick up process. I would have appreciated someone checking out the van condition upon drop off so I could trust I wouldn't be accused of something later on being that it is parked in a gas station lot. My husband took pics just to be sure we were covered on our end. But the employee was busy with customers at the gas station.Kip T.
Great convenient and fast service no improvement neededGeorge H.
Busy gas station and min mart. Very busy, only one person working.Michael W.
For mobile customers, please verify on your app that they'll have to go into the gas station's store and pick up the key to the truck or van. I was trapped trying to figure out where to get the key and I was a day late to leave my apartment and had to pay $135 for that day to the apartment management.Alhassan S.
Take care of your uhaul customers equally as ur convenience store customersKip M.
Next level customer experience! They just took excellent care of us. We were upside down in our move and UHaul came through with the truck we needed. No stress. Very easy to sign up and turn in. People were great. Truck was easy to operate and in fine condition.Mark W.
A little bit expensive from when I used one last. No ramp was with the truck, had to pay extra for mileage & gas.JULIE R.
Service was friendly. Easy to work with. ThanksArmando G.
Good location with streamline processing!Sherry J.
Great attendance!selson J.
Fix your tucks, give discounts, fix the gas tanks!Ebone W.
The employee was a very nice gentleman and was very knowledgeable of his job. Thanks to him & had a great experience!!!Angelina J.