After loading the vehicle on the trailer, we made it about five miles down the road and a tire blew out. Waited almost two hours for the tire to be changed. As a result the place we were going was closed and the trailer rental was a complete waste. I'd love to get at least a partial refund due to this failure.Douglas S.
Moving Truck Rental in Pittsburg, TX at Tri Lakes Recreation
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Pittsburg, TX 75686
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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The pickup experience was perfect. Vicki was very cordial and accommodating.Erich S.
none needed.PAUL D.
The person told me to disconnect the trailer and leave it in the driveway. He would get a tractor later and move it. He never left his desk when I was there.delbert H.
Have someone there to do their job. We had to hook up and check the tires ourselves. When we got on the road we had a flat and returned to uhaul location for a tire where we were told we had to wait to have tire brought from another location. If I were you I would give me a refund.Patty B.
No problems at all.Michael M.
not a thing, great service.Paul D.
Generic comment. Frustrated over the ability to access trailers because of website not workingDAVID A.
Jimmy and Vickie are great people and represent U-Haul in a very positive manner. I will only use them in the future. Brentbrent B.
Nice guy. Not very computer savy but nice goes a long way.Dave S.
This seems like a side job for them to make extra money. Had to call and wait on them to pick up vehicle because they forgot we were picking it up. We returned the vehicle and still have not received the money due us after the deposit. Which is approximately 30 dollars.Norman C.
I was told that if I returned the trailer in one day that I would be refunded 1/2 the price of the insurance which is $8.00. I picked up the trailer on Nov 27th at 10 AM and delivered the trailer that evening to Tri Lakes Recreation. The lady (Vicky) was not at the location when I dropped it off. I spoke with her by phone and she instructed me where to put the trailer. She said she would check it in the following day. To my knowledge, I did not receive a refund of $8.00 on my credit card.Joe P.
pick up location was greatRonny P.
Person has no idea what, care or needs to use your company for this,, he has no idea what he is doing.I had to do everything such as taking pics, computer.Wow never seen anything like it.I will make sure never go there again.very dissatisfied.Kennedy M.
Their Internet system was down and had to use a hotspot. Took a half an hour and I left without a contract. They complain about U-Haul changing systems and no jacks on the trailers. They told me to hook it up and I couldn't lift it. A gentleman working on the boat came and did it for the lady. Besides bad service, A Dirty and poorly run businessTom W.
I was very pleased I forgot his name but he was very nice older man and very helpful thank youPaul B.
It took 2 hours on the phone with customer assistance to get our trailer. The gentleman who worked there didn't understand how to use the computer program (apparently no one at uhaul does, not even the 4 different people we spoke to on the phone) and we had to suggest to him what to type into the boxes several times--before the program completely locked up. Everyone we worked with was as helpful and courteous as they were capable of, but the horrendous program Uhaul uses made this process even more of a nightmare. I rated this location so low, not because of the program issues, but because of the unprofessionalism of the store. The guy was 45 minutes late, his muddy dogs jumped on us as soon as we stepped out of the truck, they chased our vehicle when we left, running in front of the truck several times. I was genuinely afraid I was going to hit one of them... Also, there was nowhere to sit(hardly anywhere to stand) for the 2 hours we spent on the phone. It's basically a tiny shed attached to a garage. TL:DR it's tiny, it's dirty, the guy doesn't know computers, the uhaul program is a hot mess, there are dogs running around unrestrained, no one at uhaul actually knows how to use the programSkylar H.
Mr. Jones went above and beyond to help me. Many things in my registration were changed and I was not informed. He did his best to help catch me up. I would recommend them.James H.
Pick up was very smooth - hard to improve upon that.TODD K.
Find someone that can use a computer, is capable of connecting the trailer, and isn't scared of stepping in the mud, and a shop that isn't so filthy that there was no clean place to sit or stand. This guy stumbled around the computer like he had never seen one. I had to "suggest" to him what to click on in the subpar app/webpage uHaul forces everyone to use. He said he couldn't help with connecting the trailer because it was muddy and his back hurt. My shoulder is scheduled for surgery in two weeks, but I was forced to connect the trailer to my truck myself with zero assistance during a rain storm. The trailers' light connector was damaged so i had to repair to make it work. Not a very good uHaul experience at all. Had I not needed the trailer so badly, I would have gone anywhere else. You guys need to pay me for having to do ALL of the work to rent your trailer.Edward L.
Friendly and very accommodating!Anne T.
No improvement needed!Paul D.
check your e quipment before you rent it and Take $$BILL B.
I see no improvements very well established rental place very friendly people and I will go back anytime I need a uhaul Thank you guys awesome jobKenneth T.