The location was closed, not responding to phone calls. We spent over one hour there on the phone with U-Haul trying to return the trailer.. We installed the app on the phone,, that was not useful. Then we tried going through the website, and were unable to accomplish the return. The representative we spoke with said he would note our difficulties and said the return would be done, with no additional charges. We are hoping that is the case. He was very helpful.
Joe R
North Country Garbage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Plattsburgh, NY 12901
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- 3,5 - Cote moyenne des clients
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My rental went smoothly in Tupper, however when I returned the truck in Plattsburgh, I had a Trak phone & was unable to complete the return by my phone & the facility was closed by 5:15pm as I returned the truck on the same day. I went to the drop off location the next day before 11am& started my return on my tablet. The woman was in front of the store. I videoed her showing me the key she took out of a lockbox & stated she'd already processed the return. Long story short & many calls to U Haul later, I found out the woman processed the return at 6PM, NOT before 11 AM. This added an extra day's rental charge & was automatically taken out of my debit card (on file). I finally spoke to a woman at U Haul that read all the notes from all my calls & live chats & she was able to process a refund "for approval" & said it'd show up in my bank in about 5 days. They take it fast but don't give it back fast. This experience has been exhausting.
Carol KThe back was very dirty and there was only a quarter of a tank of gas! And very expensive should get some money off as I had to clean the truck before putting my things inside
Tammy SWhen I went to the uhaul location where I reserved the trailer, the office was closed when it should have been opened after 9AM. Called the number posted on the door to talk to "Dick", no answer. So I went across town to Cornelia street and thankfully a trailer was available to rent. Unacceptable my initial reservation was not met. Time was of the essence and if no trailer was available at the Cornelia street location, I would have been in quite the bind.
GEORGE HMaybe recommend. Newish location with limited hours.
BRADLEY N