Location de camion de déménagement à Pocasset, MA chez Pocasset Auto Service

Thank you for a great experience!

Janet and Jim are unbelievable!! Was a very busy day for them between the Service station they run and Gas. They were attentive when I arrived and made my move sooo much easier. Thanks guys!

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He had an attitude from the minute we got there told us to fold the blankets or we would pay his guy to do it. Tried to get another 60 from us even with a prepaid contract that was good till 5 it was only 11. Tried to get in my fa ohs camd after md when I know why his reviews are bad. I called 2x on Saturday and nobody has done anything. I want s full refund or I will contact attorney general and BBB he should not be allowed to work with customers

OK...the rental transaction happened, fine when picking up the ruck. BUT I was assured by this rental location after receiving an email a few days earlier, that I would receive a discount of of the quoted price fior 1) my original pick up location couldn't be used but would have to use another location, the results of which forced me to iincur driving in heavty traffic a delay of 3 hrs roundtriip. Furthermore 2) because I was asked at this location if i could drop off the truck at another location farther away from my home than what I wished to use---I was told I would only have to pay $350 for the total trip and not the $518 being charged to my credit card. The full amount was charged the day of my pick up and on the drop off today 4 Aug in Chantilly, VA, I was told no additional expenses were incurred on the trip. When I asked for a credit as indicated, I was told the Chantilly office can't do that and I would have to call UHaul $800 number to get my credit. THAT IS NOT how customer service should work. WHY DO I HAVE initiate the action, when assured by MA location it would all work out. This is a real pain in the ass! Please fix this annoyance fast or I will contact my Attorney Generals Office and file an official complaint. I have an email from the MA location setting up this deal!!!

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Excellent service... fast, courteous, thorough.

Janet and Jim were very friendly and informative about the rental and equipment. Pickup was fast and easy and drop off was the same. I was also credited the miles I didn’t use when final receipt was emailed and billed. Very happy with this rental experience and will use them again next time I need a truck. ??

Perhaps make available the truck reserved and paid for? Or offer actual solutions instead of a truck half the size located almost an hour away with double the cost since we now need to make two trips. We will NEVER use uhaul again.

Key drop didn't enter building or see anyone

Pickup site location was ill equipped. The staff were friendly enough, but had nothing on-site but the trailer itself. My truck needed a trailer wiring adapter (which the Uhaul site says are available at the pickup site?), but the shop owner simply told me I had to go buy one and suggested a non-uhaul retail store that was closed. It took nearly 2 hours to find a place a few towns over to find an adapter and finally pickup the trailer. Also, the information about my vehicle which was input online during my reservation had to be completely re-done at the pickup site. This meant a 15-20 minute delay when I returned as the single staff member input the information of the person waiting ahead of me, and then my info all over again. I'd never recommend this place to anyone.

My experience was terrible. I called to see about changing reservation from a Monday to a Sunday. Online it said there were on call locations to rent from on a Sunday but when I called I was told “the online system is terrible, I’m glad you called because the on call locations do not exist in your area.” What??? So I would have taken a ferry and an Uber to get to a location that would not be open????!!! When I did get to my location on Monday my reservation had been cancelled??? I never cancelled my reservation??? I said you have to help me bc I just took a ferry and an Uber to get here... to which the man said no I don’t. Nice compassion. Then I returned the truck full but they charged me bc it was 7/8th full. I literally went to the gas station a block away so how did it go from full to 7/8th??. Lastly, I was charged $25 for a cleaning fee on a truck that wasn’t clean when I got it. Uhaul is a major company....how are these mistakes made??? Especially the online reservation issues.

These fine folk were very helpful getting me situated after a we recognized an error in the original reservation paperwork. I was in & out in 10 minutes—great work, team!

Accidentally went to the other location about a mile away... was seen right away there and then found out I was at the wrong spot. Wasn't seen at the right spot for almost ten minutes. Nice guy, but was just busy with car stuff since it was at a car service station. They also did not have the requested dolly there.

The staff was kind, friendly and patient!!! Love the hardworking crew.

The people here made this an absolutely great experience; they were helpful in every way possible and quite delightful, too.

Keep up the same work ethics

My rental experience at Pocasset auto service couldn't have been better. Friendly staff, clean equipment and I was on my way within minutes. I would highly recommend this location to anyone.

Wonderful rental experience! I have already recommended this location to friends.

I had an 8:00am pick up time. The owner of the service station did not show up until 9:00am. I had workers standing around with nothing to do. It was a costly trip.

The owner is a great guy and was very considerate of our needs. We have rented from them 2 times now and wouldn't hesitate to go back again- when need be.

Agents explication and knowledge of contract and pricing was confused and questionable. Feel that I was duped on the fees and pricing! Would definitely not recommend this location!

We arrived a few minutes before our 8:00 AM reservation. The man there said, "Who told you it was at 8:00, we don't rent trucks until 8:30." I told him I made a 8:00 reservation on the U-haul website and we received a confirmation email the day before that said 8:00. He just laughed and walked away. If he had said he was sorry, he didn't know how to process a rental and that they would have their hours corrected on the U-haul site I would have given him three stars, but laughing and walking away gets them one star (would have been zero if I had that option). Another guy showed up at 8:45 and then we processed the rental.