The online app process was not functional. This led to us waiting in the parking lot for 2 hours. We had to call customer service 4 times, and had to email in our pictures. This needs to be a more seamless process for consumers. If I'm paying $270 for a rental plus gas, hire attendants to finalize paperwork. Next time I'll go to an official location.
Alessandro R
Port Hope Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Port Hope, ON L1A3R7
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Another friendly location
Dione CThere was only one clerk and he was very busy. I had to wait for him to move his car so I could park the truck.. There was not enough room at the drop off location.
Carrie HU-Haul is a huge rental company. The company as a whole should have the ability to screen all of the franchises. Making sure that the vehicles and equipment are properly maintained and serviced. Also give the U-Haul vendor a timeline to have the problems addressed. Everything is about to e rating system. This is what I would recommend if I worked for U-Haul.
CHARLTON MThere was one person running a gas station, donut shop, pizza place and the U-Haul location. It took me an hour just to get the truck. It was covered in snow, there were no straps available to tie down cargo and the gas tank was nearly empty. How is a renter meant to know how much gas to put in if they don't pick it up full to begin with? Unnecessarily stressful and disappointing. Employee was apologetic, not his fault, but one person cannot be given four businesses to run and successfully manage to provide the necessary customer support needed to rent a vehicle. Ownership isn't staffing satisfactorily.
Stephen H