Totally un profesional office was closed when I went to pick up the vehicle at 12:00pm, I had to call to finish my transaction over the phone. So no one contacted me to inform me of that. And lock box were the vehicle key was in did not open properly and there was a decrepency in the mileage, so I never had any face to face interaction with this company. Wil not be using this location again
CLADIA C
Tint Citi Customz Wheelz And Tirez Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations One-Way and In-Town® à Port Saint Lucie, FL 34952
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Just not a big fan of the self serve, doors are locked at the business, forced to use the app, worked with U-Haul tech support to get through the whole process, way too many pictures involved, prefer in store pick up but was forced to self serve at the last minute, amazing vehicle and successful mission, thank you.
Patrick WI will start by saying the truck we eventually received was clean and in great condition. However, the process of getting it was a trial. We did an in-app rental so the keys were going to be left in a lockbox for us to get. When we got there only one truck was in the lot so it was obvious that it was ours. The truck matched the id info in the app, but the only key left in any of the 9 lockboxes did not go with it. The store hours say 9-7 on Saturday, but no one was there from 12:15-1 while we were trying to solve this. We knocked on the door (no one was inside) and called the phone number (no one answered and there was no option to leave a voicemail). So we had to do a live chat with U-Haul customer service. During the chat we located the truck that matched the keys, it was a larger size parked across the street. So the chat agent updated the contract to the larger size and we were just out the dollys that I had reserved. (She said I would have to get the location to credit that back to me so hopefully that goes well). The whole thing took 45 minutes, but it felt like forever since we had people waiting for us so that we could get started loading. The return process was interesting since they want all the pictures but the lot is on the small size and the lighting is awful. Was interesting to see that the other truck was gone so I guess someone came to work and found the key. I really hope that they can either update their hours or at least answer their phones for future customers.
Elizabeth SCleanest truck, customer service top notch, would definitely rent here again
SANDRA JThe location was fine. Easy to get to, helpful folks inside the store, truck was clean and easy to locate. UHaul customer service, however, was horrid. Customer service cancelled my pick-up twice as I was on site on the app trying to get through the frozen app, the repeated cycles and the questions and information-gathering that should have been given to me when I made the reservation 10 days prior. Expert tip from experience- whatever you do, DON'T use the app for early pick-up. Wait the extra time to get to work with a live person in the store. And heaven help you if you have an out of state license. You will have more hoops, they will be annoying and time consuming, and if you voice any frustration, the customer service rep will give you just enough support to move to the next step but will leave something out so you can't actually pick up your truck. This was quite a memorable experience and I have learned many valuable lessons from it. From now on, Penske Truck Rental is the only option for me.
Jodi D