The truck pickup location in Porter, TX was ok. The lady who processed the pickup was nice. My problem with U-Haul was that 2 weeks earlier, I had ordered a 20 ft truck to be picked up near where I live (Woodlands, TX), to include a dolly and a pack of pads. The day before pickup (on Aug 29), I got a call from U-Haul saying a 20 ft truck was not available at the Woodlands location, and I had to go to either Porter or Tomball, TX locations. I asked that another 10 miles be added to my allotted no. miles for the one-way rental due to having to drive a longer distance to pick up the truck (i.e., 437 mi + 10 mi = 447 mi). These extra miles were never added to my rental allowance. Additionally, I got another call from U-Haul saying the Porter location didn't have a dolly or pads, so I (the customer) had to call different locations to find a dolly and pads. Finally, I found a location that did and had to drive there to pick them up. U-Haul didn't try to help me locate the equipment, or make sure my order (placed 2 weeks earlier) would be ready for me. I (the customer) had to do all the work to make sure my order was filled, just in time for my move day. Unbelievable!
James S
EMC Motorsports
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Porter, TX 77365
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- 4,5 - Cote moyenne des clients
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They where the best I work with dealing with Uhaul
GERARDO R