The uhual app sucked, waste of time. Cant take a pic bc won't access camera. 6 mos ago I told you the same thing and still haven't fix it. How hard is it to fix this the app. Waste of time not helpful at all actually cause me to waste my time. If anyone else to use I wouldJONATHAN MEYER B.
Moving Truck Rental in Portland, OR at Vans 76 Gas Station
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Portland, OR 97211
(After Hours Dropoff park in back)
Services dans cet établissement :
- Lun - Jeu : 9h am à 4h pm
- Ven - sam : 9h am à 5h pm
- Dim : 9h am à 4h pm
One-Way and In-Town Local Rentals in Portland, OR 97211
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
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1. I selected the 24/7 mobile option when placing my reservation, but when I arrived at the reservation time the system sent an error that my '24/7 pick up would require hand delivery and the location is not yet open.' According to the local scheduler this was because the location didn't have their system online for some reason. 2. When i returned to the location during open hours, the online reservation system finally was accessible (maybe the operator leaves it off on purpose when he's closed?) , but I had many problems with it due to lack of clear instructions (eg that an alternate contact can't be someone already on the reservation, that including a contact number will prompt a phone call to the person so they should be ready to receive the call, what 'lease agreement' was meant to refer to, etc) The system was also super buggy - once i got the error that an alternate contact can't be someone on the reservation, the system would not let me 'clear' and enter another name, so I had to start completely over 3. I have been billed for dollies I did not use and were not provided. One dolly was affixed to the truck with a zip tie, which is still in place as proof I did not use it. There was not a second dolly in the truck. 4. The operator seemed understaffed - at least 10 parties were waiting to pick up their truck when I arrived at their opening time, and with only one person to run keys, equipment, or manually process reservations, it was very inefficient. My reservation started two full hours later than I had requested it.Laura F.
My son reserved a U haul truck, but for there wasn't one made on when we arrived. A bigger truck was comp'd in its place.JAMES PATRICK W.
?WILEY RUTH T.
Eh, just a major delay in getting my truck.Paul J.
Asking me to phone a friend for verification once I got to the location was traumatic. I had to stand out of a gas station in a poor neighborhood where multiple men verbally abused me all because I had to spend fifteen minutes on the phone trying to find someone available to verify my identity. I took an Uber to this location so that my car wouldn't remain there and the attendant led to to believe I would not have any options if I didn't find a friend for Uhaul to call. In all of my years of using Uhaul this will be my last time. I was demeaned by the attendant for â€˜not having any friends.' I've been an independent person all of my life and enjoyed the fact that I could move myself on my own. Goodbye! I will not use your services again and will just pay the extra money for a professional moving service. Perhaps I will be respected then. Also I was charged for some blankets and a dolly I did not order or use.JENNIFER LYNN T.
This location billed us for an erroneous charge, even though the truck was checked in. The employee failed to complete and a day later this location charged a late fee. The phone number they list does not work and the mailbox is full...there was no way to contact this location and I have been on hold for UHaul customer service for 60 minutes. I would never us Uhaul again.Michael D.
I followed the drop off instructions and it says that the drop box is located in front which I did, then it asked for the odometer reading which since keys were already in the box I couldn't get. Then I tried calling and after being on hold for 40 minutes the call dropped on your end. Other than that it was fine.Shana H.
Staff not wearing masks indoors. Systems NEVER work! Set up for contactless service and still had to go indoors to get and drop off the truck. Was dirty (muck splashed on walls) when I got it and the cab had definetly NOT been cleaned after the last use. I took a broom with and swept out but was charged $25 cleaning fee (I assume to clean the mess from the last renter). Could not easily park truck upon return. Additional miles were driven after drop off and then I was charged for them. Took more than 48 hours to close out transaction. No way to call location to inquire about anomalies and I work 10 hour days and can't go down in person until Saturday! Get it together UHaul! I had this truck for 3 hours, only put 30 miles on it and you want to charge me 165 bucks?!? I hope I never need another Uhaul! If I do... I will rent a Penske!Christine M.
Overcharged me for two days. Their printer "just broke" and they wouldn't answer the phone.DUSTY MATTHEW R.
Between the system being down and the employee being incompetent, it took an hour to rent a Uhaul I already placed a reservation on. At one point, the employee realized he gave me the truck before the registration was completed and asked that I return to the location 20min after I had driven off.Leinaala V.
It took over 30minutes to check in because the printer was not working for the clerk and the keys were not where they were meant to be for the customer in front. I ended up having to sign on a random piece of paper and did not receive a copy of my contract. The guy working there was trying his best and did a good job, but the circumstances were frustrating. Then once I start loading the truck, I noticed that the moving blankets were all really damp and could not be used. Luckily I had purchased extra blankets, and they were dry, but the ones that came with the truck were wet and gross. Lastly, the latch/bracket keeping the hand truck in place was broken which meant that it could have easily come loose and moved around the cargo area. Those issues were really disappointing and frustrating.MORTEN H.
Everything was dirty and gross. Getting the truck was confusing and returning the truck was even more confusing. My partner and I decided we won't be using UHaul again.Sierra G.
All of the staff were super friendly, accommodating, and thoughtful. One of the best experiences at a u-haul location that I have ever had.TALIA A.
After reserving a 15' truck online and then confirming it on the phone at this location, when I arrived I was told they had no 15' trucks left only 10'. This increased my cost because it took more trips to move. I was also charged for a dolly that I did not rent and when I tried to get it removed from my bill I was told they couldn't do it there and would have to call some number. I would strongly discourage anyone from renting here.Taylor S.
Got charged for blankets that were never provided, rear view mirror a in truck moved with the wind, when I tried to adjust the bill, after about 20 minutes on hold, I was told I had to call someone else.NELSON A.
You charged me for a Dolly I neither rented nor used. Wasnt that Impressed but could not be bothered chasing it up to get my $7 back. The vehicle also only had a quarter tank but I was told it had just under half. It was pretty much dead on quarter.Seth B.
The truck was beat up. It was the height of the rainy season and the truck leaked everywhere. Boxes of books soaked and destroyed. I was charge for a furniture dolly which was not provided. I was told the truck would be half full of gas, and yet it had less than a quarter in it at rental. I reported all of this to the attendant there and was promised a follow up. But instead I received an invoice from U-Haul charging me for a full tank of gas. I even have photos of everything to show how they cheated me.Thomas B.
I signed up for the mobile check in but had delays in getting the key because the office was closed. It was very unclear what the process was and there was no furniture dolly in the truck reserved even though I paid for it in advance. The driver side window handle was broken and the side mirrors didn't fully adjust.Mahin S.
truck was not cleaned, nor wiped out. We returned it far cleaner than we got it. Returned with fuel above required and was hammered with no fill charge and fuel. Had to go back, attendant said he'd get it corrected and followed up with a call. that was appreciatedSandra L.
Good! No comments.KHANG L.
It was difficult tg park the 20' truck, but it's always difficult to park those trucks. Thank you for the excellent job of getting me a truck when the truck I had reserved was not returned on time. That was great pro-active customer service.Jon G.
The van we requested was not there, needed to use a truck instead. Truck was not clean and smelling like marijuana so strongly that our belongings all smelled like weed for a day after unloading. We only had our belonging in the truck for an hour. This was unacceptable.Amanda B.
getting the keys and out the door took a lot longer then expected. putting my info. in the web check in again and wait to be "approved" was slow and inconvenient.Jake R.
Very easyJulia D.