The Garden mimi deli experience was not good. Part of the issue was the U Hul on line system has issues. I was told this by Katherine Saheghiar two hours afer I had returned the truck. and HAD NOT yet received a receipt. At pick up on Sunday afternoon I was told to Go Outside and photograph my drivers license. The man told me I could not tak the pictures inside, and HE COULD NOT take them. They also COULD NOT print receipts .John S.
Garden Mini Deli
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Poughkeepsie, NY 12601
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- 3,5 - Cote moyenne des clients
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This has been the worst experience I have had with U-Haul and I am a frequent user. The man in charge of this deli/ rentals was extremely rude and unprofessional. There was no service in the establishment which delayed my reservation by 45 mins, to which I received a phone call while there from U-Haul stating I was late. I was not late I was there arguing with this man. Then the truck was soiled- stains all around the inside, graffiti on the side panels and it wreaked of nicotine. Then upon returning the truck I received another phone call from the deli (man) yelling at me that I was late to drop it off. My own parents have never spoken to me in such tone and this man was yelling at me! Never again! Ghetto is an understatement when it comes down to this whole ordeal.Caitlin V.
The Garden Deli/Valero, Poughkeepsie, NY is a poor representative of UHaul. They serve their deli and fuel customer first before UHaul's ("I'll get to you when I'm free"). Communication is also poor as is their English language and comprehension skills. ("Did you unattach the trailer?", "Check the brakes" when it's a surge brake. It took 1,5hrs to check out my trailer and almost an hour just to check it back in. In addition to that, WRT to the trailer rental, 1) the wrong license was on the trailer, 2) the lights did not work until 20miles from completion of the rental, and 3) one strap was cut short such that I could not even use it for its intended purpose.Sean M.
Had a temp. tag for a plate with wrong number on it. I needed to use it so I said nothing. Wasn't sure it was registered or not.temp tag out of Kansas? U5042. KSKarl H.
I needed to scan my license at check-in, but there was NO CELL coverage at the location. I had to drive a mile away to get to a different cell tower + upload my license. The staff knew about the problem, having WIFI available would have eliminated the problem.Russell P.