I tried to check the truck out through truck share before they opened. There was not a strong enough signal to complete the process without timing out. I have Verizon and have never had issues having service. During this process, they opened, but still an hour before their google pick up hours. I asked it they could help me and they said if they did, they would need to charge me for an extra day. I called the 24 hour truck share line and all they could do is tell me what to do on the screen and I couldn't get anywhere without internet. We got to a point of uploading the drivers photo and license and then couldn't get any further. When I called, they said I had to start the process over because it timed out. Finally after trying it for around an hour, I went in and told them to charge for for an extra day. Funny, the picture of the driver and license was already in their system then. Then, they got the two wheel carts and fabric covers and told me they didn't have the furniture dolly I reserved. None of that was in the truck yet, so I am not sure how I was supposed to be able to pick it up before they opened? They said they would credit me for the furnitire dolly, which they didn't and I didn't notice until I dropped it off and they asked me where it was. Luckily, apparently not having a furniture dolly is common, so the drop off place didn't give me a hard time for not having one. I need a credit for that. And, this was move one of two and I will not be recommending Uhaul or using them again.Jacqueline S.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Prairie du Chien, WI 53821
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wrong name on order all kinds of paper work ,texts and emails not merory E.
Have a line of products to sellGregory W.
I've moved alot in usa several states and this was the first place I had no problems from start to finish. Guy was super calm and I loved it. Great service.. definitely will need again in a few monthsJohn C.
The guys were super polite and very helpful.Stacy H.