What I did not like was being told I could pickup at one location. then receive a phone call changing the location and when I go there, i am told no reservation there. I call 1800 number and had to travel 15 to 20 extra miles to get the truck. Poor communication! This also happened the first time I rented from you.Glenn S.
Moving Truck Rental in Prairieville, LA at Move It Self Storage Prairieville
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Prairieville, LA 70769
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 5h pm
- Mer : fermé
- Jeu - ven : 9h am à 5h pm
- Sam : 8h30 am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Prairieville, LA 70769
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Quick and excellent service!Arineka P.
Glenda was our worker (not sure the spelling of the name). This was the WORST service I have ever received. Nothing was done correctly. I had my location changed on me twice. My original location was 1 mile away. You changed my reservation to a pickup location 10 miles away. I called y'all and got it switched to a location 5 miles away. I called the location ahead of time to confirm the new location for my reservation. Our reservation was for 8am and I received a call at 8:05 regarding my reservation being changed on me AGAIN. We were already at the store and we're notified the truck was not dropped off the night before. Glenda told us the new location was "just down the road". It was in a DIFFERENT CITY that was 20 miles or 26 minutes away. I tried calling the new locations number to confirm but the number did not exist. When I told Glenda this she did not try to help us she just said "I don't know that's the right number." Then she gives us the customer service number and starts helping the customer behind us. She only talked to us for about 7 minutes before pushing us out. We arrive at the next location at 8:45 but the store did not even open until 10am. We had to wait on hold to even speak to someone who could help us pickup the truck with no person. It took AN HOUR to be put on hold and transferred to 3 different people. The people on the phone were very nice, but Glenda ruined our entire experience. She did not say sorry once. Your employees clearly do not care about your customers. You gave us free mileage but we still had to drive 40 extra miles and pay for that gas. This is ridiculous to say the least. For me to trust your service again I need to be reimbursed for the extra gas we incurred for driving an extra hour in our personal vehicle as well as the extra 20 miles we had to drive with the moving truck. It took us 2 hours to get our moving truck. THIS IS UNACCEPTABLE. I will be leaving a detailed Yelp and Google review so everyone knows not to use this location.Michael M.
No UHaul location had record of my reservation. Multiple locations had system issues so I couldn't book a new reservation. The pick up and return process was extremely inefficient and frustrating. Worst experience of my life.Wesley Y.
It would be nice to get some kind of credit for bringing the truck back with a gas tank fuller than I had to fill it up. I also was charged $5 because I drove a few additional miles than I originally paid for (literally 12 miles) hell if I would have known that I would of siphoned the gas back out to a quarter tank like it should of been to return it.Payne W.
The truck's air conditioner did not work at all!!! Otherwise, the truck was clean and well maintained.TERRY W.
The lady, Latayla, was fantastic. Really nice and hard working. But the Uhaul's air conditioner was not blowing cold air. It was cooler outside the vehicle than within it. It was 95 degrees that day. Also I traveled only 32 miles within 3 hours and it cost $90 plus $10 gas. I think sign on side of truck $19 plus fees. That seems deceptive.Joshua P.
Nothing everything was great!!!BRUCE B.
I ordered two dollies and none we available but still was charged for themBrandy M.
Lou was great to work with - very kind and friendly.Nancy C.
in need of better services I was charged for a fill up when my 26 truck was only rented for a one way and I filled back to previous gas meter suggested I'm still waiting on a refundCinnamon H.
The woman working there instructed me where to park the trailer. I did with no help.raymond F.
Quit with hidden feesChristopher P.
Lady who helped me provided excellent food service!EVERETT J.
Very nice peopleJoesph K.
The only issue was not having the utility dollies I reserved.. The Lady employee was super nice and informative.Danielle J.
Other locations I booked hadn't updated their availability so the regional rep had to assist in getting another truck provider.TampaPatrick D.
EXCELLENT SERVICE...I FORGOT MY WALLET IN THE TRUCK AND THE ATTENDANT HELD IT UNTIL I WAS ABLE TO RETURN AND PICK IT UP. THANKSMichael C.
There's a nice size wasp nest in the key drop box. It took me a while to put the key and contract in there. Clean that up and everything will be perfect.Austin W.
Manager was not trained in hooking up a trailer.i watched the videos and read the instructions so I was fairly knowledgeable , but I needed another customer to demonstrate it in order for me to leave the lot confident.Edward P.
Very nice lady. Helped off load the trailer.Donald M.
Sort of bad to rely on a young girl to unhitch trailers by herself. Maybe she's trained though...Willam C.
I just dropped of the trailer after hours.Tim H.
Don't rent out a truck that has a check engine light on and that acted like the transmission was slipping.Cindy H.
Two times the wiper diversify broke. In a downpour at midnight in Dallas. Absolutely worst time. 2nd time at 7:00 am in dense fog in Wyoming. Both times were horribleRobert G.