Really great. He was very thorough and made sure to go over everything I needed to know about returning the truck. 10/10!Piers W.
Moving Truck Rental in Prospect Heights, NY at Jenvic Corp
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Prospect Heights, NY 11238
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 8h30 am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Prospect Heights, NY 11238
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Évaluations des clients
- 4 Average Customer Rating
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Jason is incredible and uhaul is lucky to have him. Please give him a break and also a raise. Furthermore the uhaul business model is inefficient and borders on inhumane criminality. Be a part of the solution and not the problem.Ryan P.
Difficult to find. No lot. Must fight for street parking to park the rental. Unclear instructions even though we called.RICHARD L.
When we went to pick up our truck there was no U-Haul location. There happened to be a U-Haul truck on the corner, so we asked the person standing by the truck if they knew where the U-Haul location was. The guy said that he was the U-Haul location. It took us 45 minutes to get our truck.When I asked where the drop off location was the man said we needed to Parkette ourselves and then drop the keys off in a Dropbox. I was aghast because I did not realize that it was U-Haul's policy to make customers park trucks on the street. I own my own car so I know how difficult parking is, no less late at night, no less a U-Haul truck that is 15 feet long. Needless to say when I got back or it took me almost an hour to park the truck. I was at my wits end about where to park it and so I actually called U-Haul to see if I could drop the truck off at the Park slope location. I do not think you should allow the person we rented the truck from to be a U-Haul representative he was rude unprofessional and we had a terrible experience. The truck was beat up it ran very poorly it wouldn't start at one point, And it was dirty insideILYA A.
Very friendly and helpfulBernard B.
Location attendant was late and changed the drop off location without our input.Miguel G.
Finding street parking for the 15' truck was a hassle and the online return webpage crashed twiceAdam P.
Staff was professional and did a good job but unfortunately this location does not have space to park so I had to waste a lot of time and miles looking for legal parking around the area. It would be better for customers if they have their own space to park like other uhaul I have used have.Iriana M.
Try to avoid this location if you can. The guy that "runs" this location, made me circle the busy Brooklyn block in search for parking for 30 minutes (30 minutes of mileage that I paid for, btw) instead of coming downstairs to help out. I understand that he's been put in an uncomfortable place by Uhaul not providing a garage or lot for pickups and drop offs (not at all clear to me when I rented the vehicle). But he pretty immediately got angry at me and told me "I don't want to make this any more than what it is" and "You have to find a legal spot for the truck on the street" and then, "talk to my friend at the bodega who has a spot on the street and is leaving in 20 minutes. Maybe he'll give you his spot in 20 minutes" and finally, "Oh yeah, I have a garage that you can park in, just park there." The last thing anyone wants to do at the end of a long day moving is fight New York City street parking for an extra 45 minutes+. Not amused by this Uhaul experience. Oh, and BTW, there was a brake light out, the engine made a weird squealing sound that I called him about as soon as I got in the van and started it up and had it running for a minute. He said "don't worry about it, it'll be fine." I didn't have time to protest at that point. It was moving day after all. But he was right, it was fine for me. No cops saw me braking and whatever the whining is will break down on someone else, not me. But it wasn't exactly comforting or safe.Robert H.
The customer service was good just the location and parking for the vehicle is horribleSharron S.
Jason was very kind and helpful! He made returning the vehicle easy as well. 10/10GABRIELLENOBLE S.
Jason, the manager was great. Very accommodating and helpful.Wayne R.
Rep. Jason B was very helpful, especially when I accidentally left something in the truck after returning it and he made himself available the next day for me to get it back. I am very happy with his service!David O.
Excellent service! Top notch representative!!Cecilia G.
Jason was extremely kind and helpful, will absolutely rent from him and this location again.William B.
The wait was long. The man working was great and was working as fast as possible, but it seems beneficial to have two people working here at once.Gregg B.
Jason, the manager of this location, was late, rude, impatient, and unprofessional during my entire transaction. I won't be going back to that location and most likely won't go to uhaul for my future moving services.Nicholas O.
Probably not much given the small space and being in NYC, but more reliable parking. Thankfully I didn't have an issue thoughDaniel R.
Nothing to improve. The man working there provided one of the best experiences I've had with any car usage services everIan L.
First of all the after hour drop-off should be stopped on this location. It may sound like u-haul is doing a customer a favor (by doing 24 hour return) but its not really the case at all. I had to spend 45min to 1 hour finding the street parking around this location which was a complete waste of time. If I knew this was the case I would have never choose that location as a drop-off. As a suggestion (Number # 1) please put that in bold letters on your website that parking at this location is very limited (only 1 u-haul truck) and street parking had to be found which can be super hard to find at time. So after finding the parking, I took photos of truck, mileage etc and started walking to the drop-off location which was 10 min away from where i parked and right before I was about to drop off the key i thought I would just try to return the truck online and found out that it was not allowing to choose the photos from the ones i took like few minutes ago. It was forcing it to take the photo right with the camera, so to do that i had to walk back 10 min back to the truck. (If I would have dropped the keys i have no idea what would I have done). Then after walking back 10 min again I returned the truck online via taking photos and all right from camera and then look an uber to home via dropping the keys on the way. Suggestion # 2: Think about the user experience here. Do you really need photo of the truck with odometer reading and all? Does photos serve any purpose here? After the keys were dropped off can't all this be done and verified by the representative the day anyways because someone has to pick the truck anyways?? Suggestion #3 : If you must have to have these photos please fix the damm website to take the photos from the image gallery instead of camera right away (Its literal few lines of code change in the system) One positive feedback: I would like to say that even though I am harsh on the review because as a customer thats something I didn't expect, I would like to appreciate the customer service representative (because she stayed on the call with me this whole time which i do appreciate so definitely it was a great help and would really appreciate that). U-haul certainly need more people like her on their team.Kush D.
the rep was hard working and communicative. best u-haul employee i've met. give him a big raisealgis K.
Jason was very thorough and helpful.Daniel T.
Car sounded like it was going to breakdown, but other than that, great experience.Justin C.
This is the best U-Haul location in brooklyn. Great service and the owner is always very friendly and professional. I will recommend this location to anyone looking to rent a U-Haul.Shemika C.
Didnt like that I had to find parking to return my uhaul. This should not be the customers problem.Nicolette P.