I made reservations to pick truck up in Ft. Payne and did the check in and it was confirmed. We showed up in Ft Payne and no truck. I went into my email and did the check in again and the location changed to Lydias in Rainsville, AL which is about 20 minutes further away. I get to Rainsville and I had ordered a dozen of furniture blankets and after we checked the truck... no blankets. We went in to ask for them and they said they didn't have any. Unbelievable!!! Uhaul needs to better and have what people order. The truck sounded horrible and cab smelled like marijuana and funk on top of everything else. Then we turn the truck in and they charge us extra for mileage!! We had to drive out of the way in our personal vehicle to get this truck which is not where we asked to pick it up and then Uhaul charges me extra for extra mileage. Well of course it is extra mileage.. the truck was given to us with about 5/8 tank of gas and we filled it up passed 3/4 a tank.. so we put in more than we used and then they charge us extra for mileage...Where's my credit for the extra fuel???????????
Jerry P.
Lydias Ace Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rainsville, AL 35986
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
friendly/fast service...much easier than expected!
Stacy B.Location was great! Customer service was the best I ever had. Courteusness! This was the worse trailor to pull! It swerved everywhere! Not lined up! Our vehicle would not stay in one lane with this trailor. Unsafe Trailor! We had to drive on left to stay near the shoulder the whole trip. The trailor before this one was perfect, but this one needs dumping.
Mary I.Good people.
Doug S.Not much just order online and go pick it and watch emails and text
John H.