You may want to tell the customer the pickup location is a gas station, and that they will have to interact by phone with someone NOT ONSITE, and that you MUST upload your driver's license to someone you do not see or no! A very uncomfortable process, but, the people I interacted with were quite spectacular.
Edwin H.
Pim Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Raleigh, NC 27606
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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I called the number on the sheet once I got to the drop off location and he said to just place the keys in the lock box. Sometime after I dropped the key in the lockbox I saw an email with a link for drop off which included interior photos of the uhaul… which I was unable to get since my keys were already dropped off. Now I will be charged a fee.
Rachel F.There were no onsite personnel. Parking was very limited - only one spot (unmarked) was suitable for the truck return. I had trouble reaching the person responsible, and when I did he said U-haul did not allow him to accept returns, He then checked and found out that I was supposed to return the truck there. I appreciate Uhaul arranging the return to a convenient location (and I had requested this location after the designated location told me they no longer worked with Uhaul), but I would have gladly driven a little bit further for a better return experience. Two more truck suggestions - speed control would be nice, as would a quieter cab. I don't want to make it sound like this was a bad Uhaul experience, because overall there was so much good about this experience (the initial reservation, the pickup, the helpful people on the phone when I had to change the dropoff, and more).
John R.The truck had broken glass inside. The U Hual app was completely messed up and would not let me remotely unlock the truck. Took over an hour to get the truck and needed to call a local rep to do so.
Benjamin P.Unsure of parking situation. Parking spaces were full.
Frank B.