The charges were and are invalid. I want a refund of the excess charges. The site violated the Uhaul contract terms. (truck/blankets said not available, service slow, written contract with Uhaul disregarded with verbal return time, accusations by owner to the customer for false charges of hurting the entrance gate (the charge disputed by his own employees, Gate was working fine at time of arrival and departure.) This is my first awful Uhaul experience, ever in my adult life.JOHN B.
Moving Truck Rental in Raleigh, NC at Route 401 Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Raleigh, NC 27616
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 8h am à 3h pm
- Dim : fermé
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One-Way and In-Town Local Rentals in Raleigh, NC 27616
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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Its an auto repair shop renting UHaul trucks on the side. Its not a typical UHaul rental place. Wasn't an office or reception area.Craig C.
All good can't said more..JOSE R.
Quick and easy, but perhaps on the online instructions tell people to put key back in the lockbox where we got it from. Unable to locate a Uhaul drop box on premises.REYNALDO R.
Train your employees Better at the call center when they take the reservation and make this RIGHT!CLAUDETTE D.
Very good customer serviceGabriel G.
Again I requested a drop off at the Uhaul store on Capital Blvd... expecting to have the truck inspected in my presence. My interaction for drop off was simply â€œ you can put the keys in the box.â€ It was a little Uneasy not having the truck check and not hearing from Uhaul for over a week, but hassle free. I cannot make a recommendation for pickup but drop off was fine.David M.
Good guysJose O.
Rented one way trailer, dropped off as employee informed me to do so. Employee failed to record me returning the trailer. Charged me 30 days over what actually be took place.NATHANIEL F.
TERRIBLE. I'm a General Manager in the customer service industry and know what it takes to deliver +1 customer service, my experience with U-Haul was a total FAIL! Even after being confirmed 48 hours before my reservation, I arrived at my pickup location with NO truck! After verifying my pickup location at some â€œout of the wayâ€ auto location, the onsite manager shrugged it off like he didn't care and said the only truck he had was only for in town and my truck wasn't available? After pressing the auto manager to verify my order, he began to make me aware that the truck wasn't available and I might have to wait 1 hour? NO, I inquired about the â€œin townâ€ truck and after 20 minutes I finally drove off the lot with a truck that was 5' less than was confirmed just 48 hours earlier! U-Haul- just a word of advice...don't verify and confirm you have a product (truck) available when in reality you're not sure it'll be available.Justin Y.
I was charged twice for the same rental a week after. Do not rent hereKELLY C.
It might help if it were a little more obvious which of the entrances you needed to go into, and if the location of the key drop box was more prominent to see from the lot.Phillip O.
Everything went great, the staff was professional and did a great job at pick up and drop off. No complaints or concerns.samuel S.
Truck brakes were bad, the people act like they didn't want to help. I called and told them there were drugs in the truck and they never came out. I threw the drugs out the truck and pulled off.ANDREAH M.
The two rear passenger tires were bald. Not too happy about that.MARK C.
Was charged $80 for an incorrect drop-off fee even though I parked next to the dozen other UHauls, dropped the key in the slot and confirmed drop-off.James G.
Did not have the materials we ordered and paid for. Third location we had been moved to for truck pick up. Had to go to another location to get materialsAaron R.
I would give them a -zero if I could. I paid for the truck on-line thru the 1800 # and this location would not accept it although I had a receipt. They tried to charge me again. I had to get the customer service rep from the 1/800 # to call this location. They were rude, disrespectful, dismissive and obviously do not know uhaul's policies and procedures. Very unprofessional and I will never return to this location and will be advising others not to go there either. This one operation makes uHaul look poor although the customer reps thru the 1/800 were great. I had to call this location and 1/800 # a total of 6 times to get this matter resolved. As I said before, louisburg road location in Raleigh does not deserve anyone's business. -O rating!Bryson H.
Customer service was terrible. Truck wasn't ready when I got there and the customer service agent was like I can't help you because they U-Haul rep is not in today. I had to let him know that if he wasn't going to help I was going to call corporate on him. My reservation was done well in advance so it should have been ready when I got there.Karla M.
Not sure if it was the owners fault, but the truck was not ready for me as it had a lock on the cargo area. It took about 20 minutes to get the truck ready and then another 15 for the truck to be available to pick up via the app, after I called the owner to ask if it was ready. They were very nice, but it just took about 30-40 minutes to pick up a truck that should have taken 5.Kaila V.
Drive way not well marked as U-haul. I knew only because of the trucks on hill. Sign for building not to apparent. Usually the people inspect the truck on return to make sure everything is correct. They didn't. They just told me that I would receive a email confirming it's return.Heather A.
No help checking in or with vehicle inspection. Just pointed at the drop box. Was charged the extra fees because of this.Jennie L.
It was a little obscure and would not want to go there to that location at night.Steve L.
The truck was not where the last person left it according the picture. So it took a good amount of time to locate the correct truck. If personnel moves the truck, it should be in a clear spot. There was also a spider in the key box. Nothing against the spider (it's their home), but I would recommend cleaning the boxes to help prevent someone from getting bit or having a heart attack.Shanne F.
I reserved the truck online and completed the chceck I'm in advance. I arrived to the location only to be told I have to go through the app before the mechanic walked away from me. I then had to call several different numbers due to the website not working properly. After 45 minutes a representative was able to help me reserve the truck even though I told her that I wanted to go to another site due to how I was treated. After she gave me the information I went to get the key from the lock that was covered in a sticky substance I assumed was milkshake from the cup on the ground. I entered the dirty truck only to find that their was no furniture dolly and that I had to drive across town to get it. After returning the truck I had to call the number to check in again because of a website fail. The next day I was charged a cleaning fee because they claimed their were bags, foam from pipes and a furniture dolly left in the truck which was theirs. A complete disaster, I would never recommend this location. I would recommend Uhaul on Capital they tried to accommodate my needs.Coree J.