Improve mobile pick up. I never received a code to retrieve key. Person at counter insisted a code was sent but the instructions on mobile check in said to go to counter to retrieve keys. Clarification would of given better rating.
Maria F
Allura Dairy
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rancho Cucamonga, CA 91730
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Very happy with the customer service and the truck was very clean and good condition.
magda mThis drop-off location is small and difficult to drive in and out of. It is also off of a very busy street. It's not a bad location, just one I would pick if you are a more experienced driver with these types of trucks. The truck we rented was a 20'. The location is a little more difficult to drop off for the larger trucks.
elizabeth bWhen I arrived at 8am for my 8am pickup, my app flashed me a message that it was delayed until noon. When I asked the attendant, he said he couldn't handle the u-haul software and somebody would be in at 10am. I called Uhaul customer service and they could only offer to reschedule me. I returned at 10am, and the same attendant processed me and got me my truck. I feel like their software/app has glitches and bugs and their personnel wasted my morning.
Joseph BI was over billed 4 days, charged for 6 days when I only rented 4/6/22 and returned the truck 4/8/22. I got a bill for a pick up on 4/6/22 and returned on 4/12/22. I went to the location where I rented it from. He had me called a u haul dispatch and get no assistance. I'm waiting for the area rep to call me back and fix this since the rental location is no help on resolving this mistake. I was also charged extra on gas when I returned the uhaul with the correct amount of gas. I have pictures of before and after of the mileage and gas gauge. Over charged over $200 for no reason
Ryan H