This truck had mechanical issues and the A/C was menopausal. Not this dealers fault but I have had great experiences with Uhaul prior to this. This location was unmarked as a dealership and had no blankets, had to go to another dealership to get the preordered by blankets.
Debra M
Autohaus
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Redlands, CA 92373
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- 2,0 - Cote moyenne des clients
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The drop off location was not my originally requested location and was changed last minute by UHAUL. The office was very difficult to find and the only reason I was able to locate it was by the small 8x10 drop off key box hidden near the entrance. The staff were unprofessional and took several minutes to find someone to complete my check out procedures. I was also charged an exorbitant fee for extra miles, something I was not informed of at pick up.
Carlynn NVery smooth pick up and drop off process! The employee was very nice and helpful! I will definitely go back to this location again!
Julie CWhen I arrived at noon they were trying to retrieve the key for my truck from the overnight lock box. I had tried to check out with the app but it stalled and wouldn’t let me finish the process. I went up to the front desk and explained that I’d tried to do the checkout online but the app quit working partway through so I couldn’t finish check out. Then the front desk dude got on his phone without really explaining why. From my perspective like he was straight up ignoring me and he let me just stand at the desk for minute after minute. I eventually asked if he was working on checking out the truck and when he said yes, checking it in then out again. I asked if he needed me at the desk or if it was ok for me to sit in the waiting area. I finally got to sit a few minutes before he managed to get the truck checked back in. The truck was dirty in both the back and the cab. The two dudes out “checking” on the truck were so unfamiliar with the equipment that they couldn’t get the cargo door latched due to the ramp being extended by a couple of inches. They literally didn’t know how to close the ramp when I mentioned that it looked open. I actually overheard one suggest getting a grinder to cut a hole in the ramp so the latch could slide home. I saved them the trouble by pulling out the ramp myself and sending it home with enough force to engage the ramp latch. The dudes were then able to latch the cargo door with no trouble at all. After all that, I was told that they did not have the furniture blankets that I had reserved and I’d need to drive to the Alabama street location to pick them up. In summary, this location appears to lack a regular system for checking in trucks, demonstrated poor communication with customers, had poor understanding of equipment function and maintenance and lacked the equipment I had reserved. I can not more strongly recommend against this site for UHaul pickup. Drive across the 10 and save yourself some trouble at the Alabama street location.
Tanya CDrop off office employees were very professional. They made drop off vehicle process fast and easy.
Onesmio L