You changed my location 3 times. The truck I picked up was in very poor condition with major mechanical issues. I had to drive to another location to replace it. The new truck was better but alignment was off. I drove about 2100 miserable miles from Dallas to Seattle area. The receiving location was horrible. Absolute horrible customer service. From truck, trailer and storage. I would not use another uhaul even if it's for free.
shon A.
Metroplex Self Storage #7
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Richardson, TX 75080
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Flawless move, will use U-Haul again if needed.
Betsy B.Was very very helpful to be able to pick up in early hours using my phone. Only complaint was that the lock on the back of the truck was very difficult to un-lodge, especially in cold weather. We had to call a U-Haul rep to walk us through it...a rough process of "jiggling" it just the right way. You do need to update these locks to make them more customer friendly while still maintaining the security you desire.
Patricia K W.I had a hard time finding the key drop box so I had to drop it in the office mail slot. This was different than the picture provided so I was unsure if that was correct. Also, there were no instructions on what to do with the lock.
zachery R.After waiting for owner for 39 mins and then walking a long way to pick up truck, I noted to owner/ rental person the mileage on the contract was off. She said to snap a pick and then it would be taken care of at check out. When I returned 81mikes later) she was unavailable. I did self check in and noted I was being overcharged ( approx $60). I was still charged for mileage I didn't accrue. I have before and after pics. This is probably an honest mistake and I should have demanded we fix the contract but didn't want to wait any longer but this might a also be a pattern of incompetence or corruption at this location. Will use my influence to steer my neighbors and university contacts to choose a different rental agency.
David H.