Replace the clerk at the initial rental area. It's never a good look when the customer service "professional" says, "That's not my job..." We greeted this man politely, we were friendly and cheerful with him, but we interrupted his phone call to his mother. I heard him say, "Hang on Mom" before laying his cell phone down. He waved in the general direction of our truck, which was on the far backside of the building from where we entered. We asked him about checking the truck for dents and scratches before we drove it off the lot, and he said, "That's not my job, that's YOUR job." EVERYONE else who assisted on this rental was incredibly professional over the phone prior to getting the truck.
Sharon L
Metroplex Self Storage #7
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Richardson, TX 75080
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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The pickup location was ok. The drop off location was on point!, the associate that I interacted with was professional, courteous and had integrity, 11/10 will recommend forthwith! However… the truck was sketch AF!!! The AC works when it wants to, the lights for the instrumentation panels in the dash board are virtually nonexistent (have pics to verify). Also, steering and alignment are off
AUSTIN ELocation was not open on time - employee was late. Truck was dirty inside the cab with food all over the seats and floor. RR tire had a leak and lost air the entire trip which was so dangerous. It was a terrible experience.
Jill BEasy to use and great customer service
Christopher KYou changed my location 3 times. The truck I picked up was in very poor condition with major mechanical issues. I had to drive to another location to replace it. The new truck was better but alignment was off. I drove about 2100 miserable miles from Dallas to Seattle area. The receiving location was horrible. Absolute horrible customer service. From truck, trailer and storage. I would not use another uhaul even if it’s for free.
shon a