Location de camion de déménagement à Richmond, BC chez Simply Self Storage Inc

Great people nice and helpful

Excellent customer service provided by Armand.????

Better understanding of insurance - cargo, driver etc. location wasn’t a u-haul location but storage company not a full U-Haul company. Any specific questions wouldn’t be answered by representative.

I'd like to start by saying that U-Haul is a great service - it served the purpose of moving. However, I am dissatisfied with a number of thing and would like to request a call from a managing staff. I incurred unnecessary expenses due to unavailability of equipment I requested. Firstly, I ordered a 20 foot truck because of the amount of my belongings. I was given a 26 foot truck instead without any prior warning or a heads up. The 26 foot truck was far too big for my stuff so I had to purchase straps to secure my things in place. It was also inconvenient for loading and unloading. Secondly, the larger truck has a higher gas consumption so the management's decision to give me a larger truck cost me extra gas money. Lastly, I was charged for gas. When I picked up the truck, there was 226k to empty. When I dropped it off, there was 230k to empty. I don't believe I should have been charged. The extra charge day was caused by me having to clean the dirty truck and dealing with loading the truck on a busy street, the 6 feet make a difference. Please call me at 780-804-5442 to discuss my experience and a partial refund. Thank you.

Have more accessible parking for big trucks. We had to park our 26’ truck on the toad as there was no parking for a vehicle of that size in their parking lot

Very easy going and friendly.

Bad customer service, rude, and not knowledgeable . I will never go to that location to rent again. The representative's attitude is so bad, he should explain to customers nicely. So rude!!!!!!!!!!!!!!!!!!!!. Dont judge people without listening to customer what was happening. I will never introduce any people to this location even though he said he was NICE enough not to charge the fuel. The fuel was a bit short. I bet now the overcharge part should offset the fuel. The representative yesterday hand wrote "no insurance cancelled" but now safemove was charged. He was SURE that ICBC does not cover for commercial vehicles, but ICBC does COVER. Be more knowledgeable and listen actively before challenging your customer.

Very Rude managment

My advice to renters would be to come in during the week when the manager is there. He is excellent--friendly and helpful. Unlike the weekend staff I dealt with.

your office called the morning of my reservation and completely changed my pick up location, forcing me to drive 30 extra kilometers to and from the new pick up location. I'd recommend you to at least give some discount for future customers whenever that happens (it shouldn't though)

fix the breaks.

It was helpful to have an employee there as I was trying to connect to the Internet which was not working well. This made it hard to check in via mobile. Also, although I had received a phone call from a UHaul representative confirming my reservation, I did not have a truck assigned to me. This may be because I did not realize that I was supposed to do Express Check-In earlier than the day-of—I thought that was to be done when picking up the truck.

I told UHaul I didn't have a car, so I needed to pick up as close to my North Vancouver location as possible. I booked North Van pick up, I confirmed North Van pick up and Two days before my rental date, I confirmed this via phone and was 100% assured it would be a North Van pick up. 6pm the night before pick up I was notified that pick up would NOT be in North Van, but now it was at S.E. Marine Drive. I was assured that for the inconvenience, I would be refunded/discounted $75 on my rental rate, by the North Vancouver Manager. I have yet to see any refund or hear from anyone. So I then get up extra early and I take the sea bus, the train, and a bus to get to the S.E. Marine drive location. I make it and I am greeted by confused employees. So I take a seat and I wait, and wait. I am then informed that my truck is actually needing to be picked up in Richmond!!!!! I told them I don't have a vehicle, and I just spent 2 hours taking all forms of transit to get here and now I have to go all the way to richmond! ? OK, so I am told someone will drive me to the Richmond location. I wait, only to be told NO ONE can drive me to the Richmond location, they will call me a cab. I am insistent that they refund me for this cab ride and I'm assured they will. I get to the Richmond location, which isn't a Uhaul, but a small form of Uhaul, with an asshole at the helm. Even though I was paid in full weeks before for the rental, he tells me that he must call one of my friends to ensure that I am not a Terrorist and will in fact be using the truck to move with. I didn't want to hand out my friends information to a stranger, at which point he puts his hands together and says "Well I can not rent to you then, please step aside" and he looks at the guy waiting behind me. I wasn't having any of this, I'd just been to 3 friggen Uhaul's that morning, I had to cancel my movers because they were booked for 9am and I had to let them go, so now it was just me, a 5'4" inch woman who had to move my entire home alone. They had already made this the most inconvenient day of my life, and I wasn't about to be pushed aside because I might be a terrorist. I can get onboard with being careful who you rent trucks too, but the way this dude went about it, in an accusatory manner, and refusing to provide me with something I had already paid for well in advance, IN FULL, and had been all over hell and back to get it, and then him REFUSING TO RENT TO ME, seems very VERY unprofessional, and to top it off. He called the Uhaul GM and in his greeting he said "I have a woman here who is being very unreasonable and is upset" making me sound like the unreasonable one and not him, who was refusing to even look at me because I wouldn't hand over personal information of my friend. So I CAME UP WITH A SOLUTION FOR HIM TO DO HIS JOB, and I called my friend from my phone and handed my phone to him so they could speak. But I will not get over his accusatory and unprofessional demeanor, not

Double check to ensure the previous renter cleaned the vehicle appropriately.

Clearer information about what the $15 insurance covers. I was not provided a policy. The agent indicated that it covered "everything" except damage to the roof of the vehicle and also suggested I call U-haul to inquire further about the insurance. I paid for the insurance based on the agent's oral information.

HI Customer service is awesome appreciated. Problem which i faced. There were water in the truck. I have to clean the water before puting my furniture in. May be because of water but not prefer it is UHAUL responsbility to provide clean truck. Secondly Uhaual should give facility to pickup and drop off facilities. I am moving from vancouver to burnaby but I would not able to get truck from vancouver and even wrost I have to drive back to richmond to drop truck which cause 35minutes driving and 15km (extra money) paid. My moving is done at 10:30 and I am done this drop off and reached home at 12 due to weather. If the weather is wrost (snow) how I can drive back in my car from richmond to burnaby (30 min at night)? I apreciated my reservation works fine and moving gose well but uhaul should improve this for customer satisfaction. Thanks, Taral

1. Work processing was not good. 2. System service was terrible. 3. Not professional human power. 4. Only good thing is this kind of reviewing

Very Good