Uhaul told me to return at this location as my original return location has some issues. I asked if I could return after hours, Uhaul personal told me that it will be no problem to return after hours. I cleaned the truck fully after unloading and then dropped of the truck at 6:00 am. They processed it at 2:00 PM and charge me $20 for after hour and then $25 for cleaning. Instead of compensating me for accommodating there issue, they are charging me extra on top of whole days extra charge of $40
FAISAL S
Move It Storage Richmond
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Richmond, TX 77406
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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I booked online one day before and conformed pickup the car at the location next day 9am. But U-Haul called me at 8am and I missed the call. When I arrived the location at 9am, I found the missed call and a text massage that I cannot pickup the car by myself, the pickup time has been rescheduled to 10am, must waiting for the store open and pickup by assistant. I have to wait until 10am, but the store still no one there. I called the customer service and wait for 10 minutes, one people in the store opened the door, looked that just waked up. After I went back to return the car at 2:30pm, there still no one in the store. The location working hour at Sat is 10am-5pm.
Houming QWe were told at pickup that we could drop the trailer at any U-Haul location, however, when we arrived at drop off we were told we were assigned a different drop off location and had to call and get permission to drop it at our preferred choice, which took some convincing. This all needed to be explained properly when we picked up the trailer.
TY TPickup location was closed so I had to call in to have my reservation converted to self pickup. Then I had to call back because the person who converted my reservation set it for 11pm instead of 11am. After all that, I finally got the keys then had to figure out how to get the truck out since it was parallel parked between a light pole and another uhaul truck parked closely behind it.
Milton Gthe truck was very Old, taking a Lot of gas for a little trip. Every thing in the truck was Old and sticky . I would advice you to get a New truck if possible. Customer service was excellent. Thanks for helping us . 👍🏻
Aliya k