The worst experience I've ever had. 10 minutes AFTER my pick up time, they called to me that I need to go to a different location. As I'm on the road driving to the first location I have to turn around and drive to a different location that was in the ghetto. I felt extremely extremely uncomfortable as I picked up the U-Haul from some market place down in the city. The guy on the phone told me I would get 50 $credit because of that but the guy at the market place had no idea what I was talking about And wouldn't honor it. I had to call a couple places and finally the lady gave me a customer service number which at that point she refunded me my 50 $. Worst ever. I was lucky I had somebody with me or I would've been afraid to get out of my car to pick up the U-Haul., As there were five or six guys hanging out in front of the store and inside the store yelling at the clerk behind the plexiglass, I might add.
Emma J.
Moving Truck Rental in Richmond, VA at Commerce Market & Deli
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
1641 Commerce RdRichmond, VA 23224
Services dans cet établissement :
Heures
- Lun - ven : 8h am à 10h pm
- Sam - dim : 9h am à 8h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Richmond, VA 23224
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 2.0
I had left an evelope that was personal in the sun visor and still haven't gotten a call back yet
Shaquira Y.- Rating:
- 2.0
The biggest problem is if I had $100 deposit held on my car then when I pick up the rental yesterday they charged me $85 on my card again so it seems like $185 charge and I did the rental for 24 hours but returned it the same day with more gas in the vehicle but I only get a $55 credit are you kidding me somebody give me a call to see what the heck is going on 434-531-6725
MARIA V.- Rating:
- 1.0
The location made me feel unsafe. Too much traffic in the store. Too many people not adhering to the CDC guidelines.
DIANE B.- Rating:
- 3.0
Location was cool, was able to pick up some fried chicken and potatoes while getting my truck... realized I was charged twice for the uhaul, probably won't rent another from this location because of that.
Rahde'Ja B.- Rating:
- 3.0
Never saw the inside. I dropped off after hours.
BENJAMIN M.- Rating:
- 3.0
I chose the location because of how close it was to my apartment, but I probably wouldn't drop off there again if I had a better option. Took awhile to get helped, but once the guy saw I had a uhaul key, he helped me in a timely manner.
KENDALLELIZABETH F.- Rating:
- 1.0
no employees were wearing a mask. employee looked over truck quickly and said we could leave everything was good and I would receive an email notification. We returned the truck at 10:30 and i had to call back at 2:45pm to have them send me an email because they had not sent one and i did not want to be charged for bringing it late when we dropped off that morning.
Amanda S.- Rating:
- 1.0
They overcharged me at first with nonsense i had to call a representative and wait an hour for her to fix their mess!!! It should be 55 plus 22.89 for mileage only and i was charged 120 I had a terrible time picking up the truck which is why the representative had to revise the entire contract and i waited over an hour just to then turn the truck in what I presumed was 45mins early i arrived at the gas station at 3:48 put gas in the truck actually extra gas in the truck and waited in line to turn things over he wrote the mileage down and said i could leave I then get billed for an extra day He took his sweet time to input information into the system I'm sure and if i was 13minutes late according to the paper is that really necessary to charge me an entire full day Definitely disappointed
Ashley H.- Rating:
- 3.0
Quick drop off, the location is a fairly run down grocery story/market, not inviting.
Matthew H.- Rating:
- 3.0
I was charged twice..$75.49 and $80.39. I called and charged truck size and have 1 receipt. $75.49 should not have been charged. Please return this amount to my account. Thank you This location is a part of a store with limited workers. I had to wait for attendant to cook food before finishing with me..
Jacquelin S.- Rating:
- 2.0
Very poor customer service don't know how to talk to people, strange people just hanging around the area.
WINSTONLLOYD B.- Rating:
- 4.0
Put flotation seat for driver - very rough ride .
Lloyd H.- Rating:
- 2.0
Paid for hand cart/dolly and did not receive, location pick up switched day before, service light on vehicle came on right after starting trip
Jeff M.