The truck I rented was really beat up and it smelled like smoke inside it was ok for what I needed the link that was sent to my phone would not open so I could not do the pre pick up so I had to take pictures of all the damage with my phone so I could dispute any claims that it was caused by my using.
Jay S.
Moving Truck Rental in Richmond, VA at Just Because Gift Shop
(Concessionnaire U-Haul dans le voisinage)
4378 S Laburnum Ave
Richmond,
VA
23231
Services dans cet établissement :
Pour nous contacter
4378 S Laburnum AveRichmond, VA 23231
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Richmond, VA 23231
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 5.0
keep doing what you are doing Excellent
Brenda H.- Rating:
- 5.0
Fast dropoff!
Kevin O.- Rating:
- 2.0
The woman was rude and struggled with every customers reservation. It took quite awhile to get checked in. She kept messing with my reservation and tried to change my drop off location multiple times. I told her not to mess with it. That I clearly had everything set up. She did not have good bedside manners. The 26' uhaul only had 1/4 of a tank of gas so I was again delayed as I had to find a gas station in an unfamiliar town. This was not my original selection for pickup, uhaul called me and told me I had to come to this pick up site instead of one in Petersburg, Va. I will never return to this pickup site again. Very poor customer service. I asked for my receipt to be send to my email and I never got it. A gut feeling told me to have her print one and she wasn't happy but did it. I'm glad I got the printed one because even after she told me she send an email, I never received one.
Shannon M.- Rating:
- 5.0
This location is always efficient and nice to deal with.
STEVENMICHAEL L.- Rating:
- 2.0
They can improve on have my truck or van there when I reserve it. It's been 4 time I reserve a truck and it not there when I arrive
MONTREAL ANTWAIN E.- Rating:
- 5.0
Customer service was terrific!!! Pam
PAMELA YVONNE S.- Rating:
- 5.0
Great people and great place to rent a U Haul
Philippe B.- Rating:
- 5.0
Little oddball stuff wrong now & then , mostly small equipment problems , location computers been down in Sandston for quite a few weeks now , Mr Booker had to come over from gift shop location to do rental on his laptop , 1 truck had a bad leak , ruined about a hundred dollars of my merchandise by filling boxes with water. ones showing potential electrical issues that could stand the customer, just reported that , hope it's fixed soon , put in reservation for another the end of the week. would like to see deals for regular rentals that lower the mileage rate, hurting my bottom line for sure , I rent every week now , I enjoy dealing with the location I rent from , nice people & very knowledgeable about the options they currently offer !
GLENNMICHAEL T.- Rating:
- 1.0
Lock didn't work very inconvenient
CHANTEMARCIA A.- Rating:
- 4.0
Keep kicking butt
Keith M.- Rating:
- 5.0
Excellent customer service. Satisfaction guaranteed!!!!
TIERRARACQUEL W.- Rating:
- 2.0
wasn't aware that I had to refill gas tank
DASHAWNG B.- Rating:
- 5.0
Well done, thank you.
WINSTON DAMAIN P.- Rating:
- 5.0
nothing, everyone was friendly and very detail in explaining everything.
JASONWENDELL C.- Rating:
- 5.0
Nothing everything was great. JUST Becsuse is a great location to get your U Haul From Always very Friendly.
LINDAANN B.- Rating:
- 5.0
Great service and people were extremely nice and very helpful
CHARLESLYNN L.- Rating:
- 2.0
When I picked up the truck, the agent disappeared for 10 minutes with no explanation while another Uhaul customer and I waited. The agent asked for ALL of the information I had already entered into the website when I scheduled the rental. She took a picture of my driver's license with her phone. You can guarantee that if my personal information is violated, I will point insurance identity theft investigators straight to Uhaul and Just Because. When I returned the truck, I was told that my original payment was insufficient and that I had a new total because my mileage exceeded the original estimate. I get that the fee would increase. I have yet to receive the updated statement with a new total. As a whole, this experience with Uhaul was not a good one.
MATTHEWSTEPHEN J.- Rating:
- 4.0
NA
ISAAC LIBERT S.- Rating:
- 5.0
Very easy to rent. Location was clean and staff was pleasant. Would rent again from this location.
SHARNISE HAMLIN J.- Rating:
- 3.0
The online process was a little complicated picking up after hours but other than that I had no issues. I think a step by step print would be great to have in the trucks. I felt like I was playing monopoly trying to figure it out from my iPhone. Overall good experience.
MARQUELLA W.- Rating:
- 5.0
Your customer service representative was amazing!! She was also polite, kind and smiling. You could see behind the mask.
DARNETTAMICHELLE J.- Rating:
- 4.0
Soon after reserving a trailer we received a call from a courteous uhaul representative telling us our trailer wasn't available and helped us to get another trailer. It seems like we were able to reserve a trailer that you didn't have and then we had to settle for a smaller one.
Blair B.- Rating:
- 5.0
The app was ok but hd a few delays in returning check out but all n all its was okay.
Cynthia C.- Rating:
- 5.0
Nothing to improve
Danique M.