I believe when I received the truck keys, it didn’t come with a key to lock the back door.
Cain Huskey
Causeway Marathon
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Riverview, FL 33578
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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After pulling in to fill the gas back to the level I received the truck, went in to the counter and the guy told me I had to do the return through the app. Unfortunately the reservation never got in my app and I was having issues with it back and forth through the entire rental process. He made me go get all the information and wrote it on a piece of receipt paper and told me the return would be processed at a later time. This made me extremely uncomfortable to leave the truck. I parked the truck sideways in some extra spots in the back and turned over the keys, he came to check the parking spot and got upset and wanted me to park a 20' truck in a standard park space which meant the front 1/3 of the truck was sticking out in the parking lot. Since he wasn't processing my return I had no proof of return or any documentation and when I asked for it he couldn't provide anything. I did receive the return confirmation via email at 2:15AM. But this was the last straw of a very frustrating and inconvenient rental.
Nicholas LemarThe manager was very pleasant and professional. He even took a look at my rental situation and offered a more economical option. This was greatly appreciated.
Christopher MilesThe man that was there to help us rent it did not help us at all, he was rude he told us to complete it online, once we did he told us it was not done even thought we had added all information and we had no more options or information to add, we let him know and he was getting angry with us telling us it was not complete. Once we got frustrated he started talking to us in a nasty way and laughing . It was a gas station and he kept leaving us to go help other people when we were there first. It took an hour and a half to get the truck. This location was the only one open and I needed to get the u-haul. If there were other locations we would have left that place. He was making no sense and would not answer any of our questions, after an hour and a half he handed us the keys and that's it. He did not tell us how any of it worked what we had to do to return it. When we got in the truck it only had 1/4 tank. It was about 50 miles and what if we needed more? He did not help at all and I do not recommend for anyone to go there for a u-haul. He did not try helping us at all and did not make this process easier for us. We let him know we only needed 30 miles. Once he decided to help us he just asked us the same questions we had already answered online and proceeded to charge us for 100 miles. I understand it's by mile and you guys will only charge us for that but we said we did not need any more than 45 to be safe. Once we looked at the receipt he added 100 miles. We did not even know what we were being charged for and he did not have any interest in telling us. I hope you guys find a solution to this because I'm sure we are not the first people he greets with "you have reservation? If not go online let me know when to give u keys".
Matthew DelozierMy uhal had no battery then it over heated and I had to keep jumping it
Michelle Lopez