Please improve the check-in process, it's cumbersome took me about 40min. Make sure to correctly report the mileage and gas gauge from the dashboard so customers don't have to spend hours the phone to fight charges. Called several times, left a voicemail about the discrepancies on the gas and milage readers, but they never returned the call. They still went ahead charge me for driving 186 miles (in 2h) when I actually only drove 42 miles. Like who on Earth can drive 186 miles in 2h in a cargo van?
NIC S
Midgard Self Storage Rock Hill LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rock Hill, SC 29732
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- 4,5 - Cote moyenne des clients
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I have no suggestions for improvement. The customer service was top notch!
RACHEAL Kimprove upon wifi signsl strength. Virtial Asst. lost signal 3 times then sdjusted
ANTHONY RDrop off went smooth. The system was down and he said he would take care of it for me and he did. Nice clean and simple return.
RANDALL CThe back of the Uhaul had stains or some sort of dirt on the floor. I had to use a blanket to lie down over it to put my furniture it that I was moving. Also, the tire pressure gauge was on and all four tires had low air pressure. I also think the self check in and check out was weird being all virtual. I would have preferred someone there when I returned the van.
Kevin L