I did not rent a vehicle from this location but the day before I was to pick up the rental, I was notified that this was the pick up location - 15km from where I planned to pick it up. It took almost an hour check out the truck. The young lady at the desk had know idea what she was doing - or the system was hard to figure out. I'm not sure which. I still had to drive the 15 km to the original pickup location to pick up the moving supplies I pre-ordered. The whole experience delayed our moving schedule by 2 hours. It is also winter - there should be tires with some tread and windshield washer fluid (it was empty)
David R
Petro Canada Rockwood
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rockwood, ON N0B2K0
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Under staffed and dependent on technology, that was either not working or staff were under trained.
Randy HTruck was unbelievably dirty; spilled drink in cupholder, and there were ashes from a cigarette or joint all over the steering wheel/centre console, and when I put the heat on to defrost the windows the cab was super dank/smelled of weed. I almost considered requesting a new truck because if I were to get pulled over by the police I would have had a helluva tough time talking my way out of the smell.
Robert F