Check in process took 3+hours due to no attendant at facility. Upon receiving the key from lock box and locating the truck we were extremely dissatisfied. Truck was dirty with a large amt of pet hair in the cab. Unit had 6 slick tires with steel showing which made it extremely unsafe to drive. Upon reporting to U-Haul the tires condition we were told that we had to contact Roadside Assistance and we had not even left the pickup location. After waiting 2 more additional hours for Roadside Assistance he advised that he could only replace the 2 front tires. We were left to drive 300 miles with 4 bald rear tires. We were offered prior to pick up on Sat. 11-9 an additional 100 free miles and 2 additional days if we picked up unit a day earlier on Sun. 11-10 instead of Mon. 11-11-24. U-Haul charged us an additional $46,62 for mileage . Of the additional 100 miles we were given we used 72 miles and were still charged additional miles. Upon turning in the truck the agent (Curtis Thompson) immediately grounded the truck due to its tires and filty interior. We ended up paying $598,54 and received a credit of $200 for our inconvenience. Guess U-Haul considers $200 sufficient reimbursement for putting our drivers life in jeopardy with 4 bald tires. Plus they did not honor the agreement on the mileage nor the inconvenience of spending over 6 hours at the pick up location. We feel we should be reimbursed more than $200. This was extremely poor service by U-Haul and they just blew us off with an insulting $200 credit. Will never recommend U-Haul and hope that any future customers do not have to endure an unsafe truck.
william w
Tri Star Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rocky Mount, NC 27803
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- 3,0 - Cote moyenne des clients
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Excellent experience
NICHOLAS P