I was misinformed by the Uhaul representative as the truck did not have the equipment on it for me to unload appliances alone. I rented an appliance dolly but the truck had no loading ramp as told. I had to scramble for unloading assistance since there was no loading ramp on the truck. I was quoted and paid for the rental upon pick up with an over estimate of the mileage. Due to the lack of a ramp, I was going to be late in returning the truck and called to let the site know. The CSR told me no problem, take your time. I returned the truck and the rental location was a convenience store/gas station. I tried to put gas in the truck at 3 different pumps before the CSR came out to tell me they had no fuel in their tanks. I drove the truck 9 0,2 miles total on the rental and I was going to put 2 gallons of fuel in to cover my miles at a cost of $2,95/gallon. The CSR added another $25 to my credit card stating it was for the gas I used in the truck plus taxes. . I informed him I would drive the truck 2 miles away and get gas at a total of less than $6 instead of paying the $20 when I tried to put gas in it at their location when the gas gauge was still in the same spot as when I picked up the truck. He then proceeded to tell me the $20 was for the appliance dolly rental of which I had already paid $10 when I picked up the truck. The third reason I was told it was a late charge as I did not return the truck on time. The CSR never mentioned this when I spoke with him by phone about being 1-2 hours late on my return. The daily rental rate was $19,95/day and I had the truck for less than 6 hours total. I was charged a total almost $80 for what should have been a $40 rental and then told by the CSR to call UHaul to dispute my charges. This was my 4th UHaul rental in 7 months and it will probably be my last. Uhaul complaint line stated various reasons for overcharging by this location and deferred me to higher up resolution with management and I have yet to hear from anyone. Shame on you UHaul for poor customer service and support. I will take my business elsewhere after the multiple lies and deception of this locations 2 CSRs and poor communication from your company. Step up your game and be truthful to your customers instead of trying to lie, cheat snd steal to increase your profits.
Teri M
One Stop Shop #2
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rocky Mount, VA 24151
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Make sure Items requested & ordered are in the truck & ready for use. Dozen cover blankets were ordered & paid for, but not received. Would like a refund on these.
DOUGLAS MThe trailer bed wasn’t clean. It had construction debris in it including screws and nails. I had to sweep it out.
SUE CThe truck was dirty in both the cab and back. I had to sweep it out and take out the trash in the cab.
Sue CThe contract drop off location in Altavista Va was closed. The nearest U-Haul in Altavista Va less than a mile would not accept the trailer drop off. The owner called U-Haul and lied his lot was full. He knowingly advised me to return to the contract location that was vacant and permanently closed. U-Haul changed my drop off to Rocky Mount Va that is 55 miles away. The drop off amounted to 2 hours of unnecessary driving. I would request a 50% discount. The drop off at Rocky Mount Ava was satisfactory.
BRIAN J