I have used U-Haul in the past. But this location was the worst i have ever use! From the start was poor communication for pick up and use of the app. I requested to pick up truck after hours at 6:30am. Was told I would receive a text message for the code to access the key for the truck. Never happened and had to call several day up to close on night before pick up. Would never recommend or go back
Jordan Rowan
Dollar N Plus
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in New Westminster, BC V3M2B2
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I was charged for blankets in the vehicle but they were not there and after mentioning it to staff, they noted it and charged me anyway.
Brendan TorokThe app was malfunctioning, it wasn't able to scan and progress me through the steps to be able to get the code to unlock the key to the truck. The ordeal took nearly two hours to get my key as the store location I was picking up from wasn't open yet. By the time I managed to get my key, nothing I had prepaid was in the truck provided to me. I went to ask the store worker when the location opened and he told me that his location doesn't carry any of the moving supplies I asked for. Which is curious as the equipment I prepaid for was , multiple dollies and 12 moving blankets and nothing was provided. Due to this, I lost valuable time that I had rented in order to complete my move. I am immensely disappointed in my experience with U-Haul. I will be reaching out to express my displeasure and I will be seeking a refund of my entire bill. U-Haul will issue a complete refund if they choose to retain a customer of their product.
Scott HegedusThe truck share option was not very easy to use and very little information was given to me. All it said is that no equipment had been assigned to my reservation. Which is no the best news when you plan a big move and get set back. Even after showing up 45 minutes before pickup time we only received the keys 40 min AFTER the reservation time started. Leaving us with very little time for our scheduled elevator slot at our new place. Additionally I paid for and rented a box trolly and it was no included in the van and no information was given. Not a good experience…
Kaitlyn ThompsonNa
Rushikesh Dilp Kalbhor