Dear U-Haul Customer Service, I am writing to express my dissatisfaction with the drop-off and pick-up process I recently experienced. When I returned the truck at 2 PM, there was no one present at the location to assist me. Additionally, during the pick-up process, I found it frustrating and impersonal to have to take photos, submit them through the app, and wait for a code to retrieve the key - especially when there was someone sitting in the office who seemed to be doing nothing. It feels like U-Haul has moved away from the traditional values of customer service. In the past, I could rely on interacting with a real person who was there to help. Now, the system appears to rely heavily on technology and third-party operators who seem disconnected and uninterested in meeting customer needs. I strongly believe U-Haul would benefit from investing in more staffed locations and hiring employees who are dedicated to providing quality customer service. Relying on third-party locations with limited accountability is not only inconvenient but also undermines the overall customer experience. I hope you will take this feedback seriously and consider making improvements to ensure a more seamless and customer-friendly process in the future. Thank you for your attention to this matter. Sincerely, F. Farahani
phil f
Towne Storage Gateway LC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Salt Lake City, UT 84101
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Vos précieux commentaires nous aideront à mieux vous servir.
With no one on site to help, it's just a long process with lots of pictures on the phone. Also - there wasn't an ice scraper in the vehicle.
Eric SThe person working at this location was friendly and helpful!
GRETCHEN DUnexpectedly had to keep truck longer than expected and they were very gracious about it.
Theresa MMark was an excellent representative of U-Haul. Process was quick and easy.
Harold M