The site was closed during posted open hours. I dropped the rental trailer in the lot. 3 days later I started getting emails over my rental being not returned. Instead of doing a lot check they just assumed I kept the trailer. I had to make calls to clear it up but it was a time waster for me. I did what I was told to do. It not my fault your drop site didn't do a lot check. I was told by a customer service rep that I would get a call back once they checked the lot. Never got that call.
Michael M
G&R Truck & Trailer Repair LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in San Antonio, TX 78239
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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The place looks abandoned
Rosa BThey were not open. I asked the business next door and they had said they closed down! Just as I got back in my truck to leave the owner showed up. He only had 2 uhaul units. He didn't have the hand trucks I ordered and I had to drive another 10 miles out of the way to pick 1 up.
JOHN EStaff came out and returned the rental for me. Very helpful.
Beatrice DI told the young man that I was moving a freezer and if truck had a ramp he said yes but when I got to Home Depot it wasn't a ramp attached it to the truck at all so I had to get 2 more guys to get the freezer off the truck which means more money to be paid out.. Please if you say that's what the truck has please give the customer what they pay for.
Betty H