The return instructions printed on the rental contract were entirely incorrect. Instructions stated to call the drop off location to inform/arrange for the return on a day they are closed (Sunday). After many attempts and getting a recording from Verizon about the number, I tried using the U-Haul chat to get help. Received no response from Chat. Then started looking for an app, which I was able to download and found I can do the return through the App. Would have been much easier if that information was provided on the contract.
Michael D
Kings N Queens
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Savannah, GA 31404
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Over charged, had no moving equipment available and the truck sounded like it was gonna break down and felt very unsafe also was dirty with food containers left on it from previous person.
Janice PWas scheduled to pick up at 6am via mobile app, called the location and spoke to staff 2 days in advance to confirm since I knew it was before opening hours. Called the day prior at 445pm again in attempt to confirm again, no one answered. The morning of pickup no one had linked a truck to my reservation, no keys were available for a truck, I called Uhaul customer service who stated I would have to wait until the location opened at 8am (I was already dropped off there standing outside). Customer service said the location would have to be the one to offer a reduction in reservation fee due to the error, and the location said that they cant and it would have to be Uhaul... so no one took responsibility and I got to pay full price for a service I didn't receive as booked despite also emailing Uhaul upon truck drop off. If I could give both Uhaul and the location zero stars I would, I completely understand mistakes happen, but NO ONE took responsibility and offered an apology or any reduced fee for rental. Both parties just said, "not my fault." Either party could have said, I'm sorry, let me offer you a discount on your rental and we will work it out between Uhaul and the local office," but I guess quality customer service isn't what you get here. I'll never use this location again, or Uhaul services.
Heidi HThe U-Haul's Computer system was down, and I had to wait for about an hour with no solution to get the truck rental. Poor customer service. The truck had the engine light on, and an Engine Oil Change was requested by the truck computer.
Alain SThere was a lock and I called they said take it to a closer uhaul that could help me I waisted 2,5 hrs of time moving and then when I showed up at 5pm (yes they did close but wouldn’t answer the phone 25mins till close and even hid behind the counter pretending to not be there) they refused to help me even knowing they caused this and didn’t answer the phone.
Chelsea B