Very unorganized. Had issues when trying to pick up my equipment. Truck still had some trash in it and smelled a little like smoke. Also gave me the truck with 1/2 tank of gas but put on my paperwork that I was given a full tank to start.Jonathan O.
Moving Truck Rental in Shelbyville, KY at Ethington Auto Sales
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Shelbyville, KY 40065
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 11h am à 4h pm
- Mer : fermé
- Jeu : 11h am à 4h pm
- Ven : 9h am à 4h pm
- Sam : 9h30 am à 12h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/12/2021 - 7/10/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Shelbyville, KY 40065
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
My overall experience with your company is garbage though. 2 weeks in a row I had a reservation for a 25 foot truck,drove all the way up from Kentucky (4 hours) to find out you gave my truck to somebody else. Called the reservation line, which is totally worthless and got the rudest woman I have ever had the displeasure of talking to. She hung up on me the first week and then hung up on my wife Saturday. I will never rent from uhaul again. Definitely the worst customer service I have ever witnessed. And your 100% guarantee doesn't mean shit, since I had the guarantee 2 weeks in a row, didn't receive my truck either week and did not get my compensation either. Uhaul, you suckLUCAS H.
AGENT MADE NUMEROUS ERRORS . COULD NOT PROVIDE A COPY OF AGGREEMENT DUE TO NOT HAVING INK FOR PRINTER. REQUIRED ME TO SIGN BLANK PAGE TO TAKE TRUCK. MADE KEY ENTRY ERRORS WITH MY ADDRESS AND E-MAIL ADDRESS WHICH CAUSED PROBLEMS WITH COMMUNICATIONChris A.
Fire your reservation specialist hotline people... reserved a truck for today as well with a car hauler. Just like I did for Wednesday. Got a confirmation email,got pre checkin done, drove 4 hours from Kentucky to get my truck and car hauler and guess what... no truck,no car hauler. Called your non friendly non helpful reservation specialist line and got the rudest woman on the planet to tell me... "well nobody called you and we don't have a truck for you" and hung up on me... real pissed off about the way I was treated by your rude reservation specialist. Why did I get a reservation confirmation email,and get pre checkin done online if you didn't have a truck and car hauler for me? Why didn't one of you call me and say, we don't have what you need, so don't drive 4 hours north to not be able to move the rest of your property, even though your new job starts Monday in Kentucky?!? This bad review isn't for the farabee guys, they were awesome. This review is for you reservation line with the rude reservation idiot that didn't take care of me today and made me drive 4 hours back home without the rest of my property! You owe me a free rental next weekend and 200 dollars on gas for not communicating properly or having my reservation correct...and causing me to spend 8 hours on the road with 2 vehicles and still not have the rest of my property...worst experience of my lifeLucas H.
Told the site opened at 9:30 am. Got there to find out the site was closed that day and I was forced to use the 24/7 service, which i think is a very poor service.Dwight M.
They do not participate in the online check in service. You have to go in the building to pick up the key and complete the processs. I had to wait for the clerk to come back to her desk in order to check in and get the key. It took 20-25 minutes before I even had the key. The truck was not clean (dusty, not swept out) and reeked of cigarette smoke. I rented it for 5 hours and returned it in 3.5 hours. I drove it less than 5 miles round trip. Today I received a bill for $22.79 for 40.1 miles driven. Luckily, I had taken a photo of the mileage when I picked the truck up. After 45 minutes with U-Haul today, I am being issued a refund for the fraudulent mileage I was charged.Lora Racene P.
Pulled into the lot , I am certain 1 employee did see us . I called the number listed numerous times . I left V mails . After over 10 minutes of waiting I went into office. 2 employees sitting, 1 on cell phone, other on computer. I asked if phones were working. informed them I had been waiting and calling. They acted like they didnt care. Told me to drop the trailer out by the others, and they would get it checked in.No offer to help, never got up, never left the office. ZERO CUSTOMER SERVICEJeff B.
Had a horrible experience with this location. Uhaul as a whole is great but never use this location if you can help it. Check in took over 30 minutes, they didn't give me a copy of our rental agreement, and they neglected to say anything about a fee for drop off when they closed that day. Also drop off instructions on the window did not include the extra steps you have to take online. Uhaul help line was a blessing as they cleaned up Ethington's mess. Renters beware.Sarah S.
explain how to leave fuel tank when returning.DAVID S.
The drop-off point was a small used car lot. The people were helpful but could have provided a more personal touch.Randy S.
The venue and vehicle were changed the day before pick up and I was serviced quickly and courteously by Ashley!Naomi C.
Our frustration relates to the online booking and 24/7 pick up and drop off. I think there is very little coordination between u haul and the local distributors. We tried to do the 24/7 pick up once we had our account and tried to coordinate with the local distributor, but for whatever reason we were not bale to do so and it impacted our move that had to be done within 48 hours. The facility I used did not have the appliance dolly nor the blankets that were on my reservation. We had to go to another u Haul to pick them up. We also had a hard time returning the equipment with the process online. The online process and the communication between u haul and the distributer of the truck should be improved or I would never use again.Angela M.
They gave me the wrong key. I was forced to use a smaller truck and still charged for the bigger vehicle. I told them i would have to make more trips because of it and still was charged miles. Crooks!!!Justin S.
Mileage entered into the link for Mobile Pick-up was significantly off. Caused issues when dropping off at another location as wellKyle S.
Wonderful experience! A+Christa M.
I think everything was grate but it was high on the price.Christopher T.
I have rented from this place on several occasions, they always go above and beyond with customer service. This is my U-Haul spot for sureDENNIS L.
I feel this dealer went above and beyond to make sure I had the proper equipment, I just happened to find someone there when all non-essential business are closed because of the virus. They were great in making sure I got what was neededDENNIS L.
Jennifer was so nice and so was the gentleman at Ethington auto sales who helped us out when we needed another truck ASAP. Very professional and very kind.Rita W.
The office was pretty dirty and run down and clearly the woman running the office was overworked.Edward N.
Picked up trailer unit with no problem. Was welcomed by staff and was very friendly and forth-coming. Would be glad to come back if I had a need for another move.Elmer N.
The staff was friendly and professional. The location was well maintained and easily accessibleROBERT L.
Drivers side cup holder broken. Truck drives extremely rough and jerky both with and without load. Truck was clean.Jason W.
Excellent service, very accommodating to my rental needs.Gregory S.