More closer options... I was under the impression that the mileage was supposed to be from the start point (at residence) to the new house. And on top of that, Had to pay for gas too!!! Mileage is supposed to cover. My original trip was only for 16 miles between the 2 houses and ended up paying for 101 miles. Plus gas because of how far the pickup and drop off location was
Eddie C
Storage Units LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Shell Rock, IA 50670
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Limited signage, not clear where to park truck
Matthew LFirst off, I was at the check in location for almost an hour and a half. The milage was inaccurately input during the last rental, and the online system wouldn't let me change the milage and error message would pop up. Finally got passed it after 2 phone calls to uhaul customer support. While trying to pay for it, they use a 3rd party to run the credit card check, which is outside of the United States, so it triggers a fraud alert with most banks. Found that out after calling uhaul again and then my bank to unfreeze my account because they'd locked it due to the potential fraud. Finally paid for it and went to pick my toolbox and brought it home. Returned the uhaul and had the same issue as I'd had during check in where the milage was off by soo much that if I submit it, I'll be looking at an additional 100 some odd miles. So once again I called uhaul, had them enter some notes in my account and had to file a claim to have it investigated. I'd had the truck (in use) for 1hr and drove a total of 50.8 miles and according to the check out screen was looking at almost 200 miles worth of charges. After a few days the investigation was completed. But what an absolute nightmare. Honestly would've been easier to buy a box truck.
Zachary PEasy to use
CALVIN VEasy to use
CALVIN V