We accidently locked the keys in he truck while taking the piectures for the mileage. We are CAA customer, thay would not help us because of an exclusivity clause since U-Haul has its own assistance. No one from U-haul assisted us, I waited on the live for 30 minutes to be told that a note to the effect that the keys were locked in the reuck would be added to our file. No one was at the location to help when we drop off the truck. I called back at 10h when ti opened, The person in charge told me he could not help, I had to call a tow truck to unlock the door. It was trully a miserable experience from start to finish.Marie-JosÃ©e D.
Moving Truck Rental in Sherbrooke, QC at Les Liquidations Stebenne
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sherbrooke, QC J1N3K4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam - dim : 10h am à 4h pm
Heures d'ouverture spéciales
- 6/15/2021: Fermé
- 6/18/2021 - 7/4/2021: 9h00 am - 5h00 pm
- 7/5/2021 - 7/7/2021: Fermé
- 7/12/2021 - 7/13/2021: Fermé
- 7/19/2021 - 7/20/2021: Fermé
- 7/26/2021 - 7/27/2021: Fermé
- 8/2/2021 - 8/3/2021: Fermé
- 8/9/2021 - 8/10/2021: Fermé
- 8/16/2021 - 8/17/2021: Fermé
- 8/23/2021 - 8/24/2021: Fermé
- 8/30/2021 - 8/31/2021: Fermé
- 9/6/2021 - 9/7/2021: Fermé
- 9/13/2021 - 9/14/2021: Fermé
- 9/20/2021 - 9/21/2021: Fermé
- 9/27/2021 - 9/28/2021: Fermé
- 10/4/2021 - 10/5/2021: Fermé
- 10/11/2021 - 10/12/2021: Fermé
- 10/18/2021 - 10/19/2021: Fermé
- 10/25/2021 - 10/26/2021: Fermé
- 11/1/2021 - 11/2/2021: Fermé
- 11/8/2021 - 11/9/2021: Fermé
- 11/15/2021 - 11/16/2021: Fermé
- 11/22/2021 - 11/23/2021: Fermé
- 11/29/2021 - 11/30/2021: Fermé
- 12/6/2021 - 12/7/2021: Fermé
- 12/13/2021 - 12/14/2021: Fermé
- 12/20/2021 - 12/21/2021: Fermé
- 12/24/2021 - 12/28/2021: Fermé
- 12/31/2021 - 1/4/2022: Fermé
- 1/10/2022 - 1/11/2022: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Sherbrooke, QC J1N3K4
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I usually hate to post comments has i am a patient and very comprehensive person... But this time was enought. I really experience a very bad time in trying to book a trailer at this Uhaul retailer.(liquidation Stebenne) It took me 1hr to be able to enter to the office. It took morre than 20 mins for each persons that was in front of me. And it was not due to their extrem covid procedure (wich i fully understand) but it was due to the very low computer processing of this place. (It always takes me 5 min to other places) Also, due to fault on my side , i couldn't leave with the trailer.(My light harnesses was not working). Wich i also understnad. But i don't understand the no-refund policy of this place. I gave back my paper to the owner and asked him to cancel my booking. I could accept a fee but not the entire invoice. I couldN't waste another 20 mins to re-enter in the office (there were already taken by other unhappy customers) I have to also mention that the didn't asked if i wanted the insurance. I said nothing because i needed to go faster and not get into long discussions. I recommend a visit by a hidden customer in a saturday morning I also have to mentionPascal G.
The material l use was very clean and perfect conditionStephane B.
Waited more than 2.5h outside for service. I did my reservation online.Michael B.
respect the hour of location , we rent for 8am at a place , they change us 10 hour before , for another place , and for 10 am , poorSebastien D.
Temps d'attente trop long pour prendre possession du camion au comptoir. Tout le monde avait rÃ©servÃ© pour 10h Ã l'heure d'ouverture. Le systÃ¨me devrais Ãªtre mieux prÃ©parÃ© pour la prise de possession du camion au comptoir. Le commis nous a trÃ¨s bien servi quand mÃªme et nous avons eu un trÃ¨s bon serviceSamuel G.
Tires are doneNicolas B.
Avoir les camions disponible pour les clients.jai attendus plus de 1 heures avant d'avoir mon camions. Ne pas canceller les reservation de derniere minuntes alors que ca fait 6 mois que l'on a reserver le camion. Je pense fort bien que la prochaine fois, je vais louer mon camions chez les compÃ©titeurs car cotÃ© service et fiabilitÃ© ils vont etre mieu que vous. Je nest vraiment pas aimer mon expÃ©rience avec U-haul.Philippe B.
TrÃ¨s bienmathieu B.
Not much to say, I dropped the truck outside and it took less than 5 minutes.Gaetan D.
Je me suis fait dire la veille qu'on avait pas notre 20 pied pour dÃ©mÃ©nager le lendemain matin Ã 9:00 . Il mon offert un 26 pied mais fallait trouver quelqu'un qui chauffait classe 1 ou 3. Ensuite rendu lÃ bas. Il avait rÃ©servÃ© le camion Ã 2 personne diffÃ©rente en mÃªme temps. Et en plus le magasin ouvrais juste Ã 10hrs et fallait aller chercher le truck Ã rock Forest Ã 20 min de chez nous Ã lieu de Ã 5 min. On va JAMAIS recommander votre compagnie Ã personne dÃ©solerMichael P.
Had to wait 1+ hour in line to get my truck even tho it was paid and that the email was saying to pick up the keys and skip the line!!!!! Really disappointedDavid O.
The location store offered the worst service ever. They were limit disrespectful. They charged us the insurance even if we said no, and they charged us for piÃ¨ces that broke after all and broke a piece on my car. I'm more than frustrated and I'm considering not using your service anymore. It was the first and maybe the last time...Joannie R.
So tight and cumbersome. Field technician very helpfull. Manager autoritative and shy of explanationsMICHEL L.
Extremely disappointed with the service from this location, as a long time customer of uhaul this was by far the worse experience I have ever had, actually it was the worst customer service I have seen. The person in-charge of this location was disrespectful and very argumentative. To top it off while I was requesting assistance, he left and refused to help me & closed the office.AWALE D.
J'ai une demande de dÃ©duction de frais en attente. Je veux recevoir un appel.Daphne R.
The owner needs to give us access to his wifi, it took more than 20 minutes to load a couple of pages on my phone. Arrived at 11:45 and the truck was only ready at 12:45. We will never to back theremartine R.
When we arrived, it was not clear at all where we could drop off the trailer. We saw that the other trailers were all padlocked. So without doing badly, we tried to hide it beside the building. When suddenly the person in charge of the site arrived yelling loud at us to park the trailer somewhere else. The problem, there is nothing written to mention where to drop off the returns at this site. It would be nice that there is poster that shows where to drop. So, this way, no one will be yelled at.FERNAND D.
All light on driver side don t work, no brake on trailer of 4000 pound. .....DANY T.
Very â€œrustic â€œ approach. Furthermore, they made a confusion between miles and kilometres against me. Despite a claim, two weeks later the problem is not solved yet...EMMANUEL P.
The parking to pick up and drop off is too small and too tight. Otherwise friendly and good service. Thanks.GLENN V.
le commercant prend les gens pour des imbÃ©ciles, mais pour la location superdave C.
Avoir plus de personnels pour s'occuper des clients.Luc B.
Hours of operation, this location only opened at 10 amewan A.
First , when someone is taking a reservation by the phone , let them know about the 5 $ safe trip. Second , Respect your customers , when I went to return my truck , the owner was awfull. And finally, be carefull with the reservation , they mixed mine , so I didnt have my truck for one day , and because we had a problem with the batterie on our way back , I return 2h later my truck and they charged me for 2 days , and I didnt even have it for one complete day . 6853 boul.bourque , sherbrooke . It was an awfull experience sadly ... ( Im stil waiting for the call to arrange the situation about the fact they charges me 2 days . )Leila B.