Finding this U-Haul was incredibly challenging, and the rep's attitude was incredibly dismissive. I'm certain many people face similar difficulties here. From the outset, it seemed like he just didn't care. To make matters worse, I couldn't park my car for a short period and had to park it across the street at the mall, which was an unusual and frustrating situation, especially when he was rushing me as if I had made that rule. The truck itself was in good condition. While there was an available tow truck that he could transfer to me, instead of having to pick it up in Simi Valley, he neglected to ensure that my car was securely fastened to it. As a result, I arrived home with only one tire wheel fastened, and the other tire had completely fallen off, and no chain was ever fastened! I even paid him extra to ensure that everything was properly fixed, which I shouldn't have to do for the money I'm paying. To top it off, he scoffed that it was the easiest money he had ever made. I strongly advise against renting your U-Haul from this location. Do yourself and everyone on the road a big favor and rent out from an alternative location. Well it's somewhat normal in these parts of LA to come across vendors that just don't care, in this situation, people's safety is at risk. Find somewhere else!
Scott P
Sherman Oaks Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sherman Oaks, CA 91423
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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The agent that released the vehicle does not have great customer service. He failed to mention the check-in process. No one in this location answered the phone. I involved the corporate office to reach out to this location to have the vehicle properly checked in.
JAVIER RNot much, the customer service was excellent
JUAN IOpens at 9am. My reservation was for 9:30am. Owner didn’t show up until 10:05am. Equipment was damaged and not usable. Luckily a smaller trailer was available, which was not optimal, but was my only choice.
Adam DVery welcoming
ALLAN S