I was over charged and had o come back to get refunded. When I first came to this sight the man working there did not know to to setup my Uhaul rental and had to call someone.Joshua N.
Moving Truck Rental in Simi Valley, CA at Simi Fast Auto Care
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Simi Valley, CA 93063
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam - dim : 9h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Simi Valley, CA 93063
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2 Average Customer Rating
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Had to reschedule because original location didn't have item I reserved, got to this location and they didn't know if they had the item. They sent me to look through their garage to see if I could find it myself. Then couldn't find my reservation, had me call haul to reschedule. When I brought the dolly back, they failed to log the return, so I've been called by usual asking when I'm returning the item?! Was thankful you could help me out, but this was one of the worst customer service experiences of my life and made something that should have been a 5 minute experience take over an hour.Marshall W.
Rented a refrigerator dolly got there he didn't have it called said they have one went there didn't have one went to Chatsworth store they had one and they were very helpful drove all over to getone even know I ordered one 2 days beforMichael G.
Train your employees better so that they know what they are doingIvonne G.
The gas station clerk had no idea how to process my (express check-out) truck rental...even brought me behind the counter and instructed me to do it myself as he helped gas customers, causing a frustrating hour plus delay and would have never happened if I didn't call uhaul to walk me thru it. The (broken-English speaking) clerk hadn't even a reference contact. Imagine all that, then getting behind the wheel of a filthy vehicle that didn't even have water in the window cleaner to clean the grime enough for safe driving.RICHARD S.
The location released my reserved truck to someone else. There was no other truck available. They offered no apology and no solution. It was unbelievable. I had read other poor reviews about this location and thought, how bad could it be, if the rep is slow or disorganized, it's still a convenient location. That was a mistake. Choose another location when you need a U-Haul.brigitte P.
Not allow this location to rent your vehicles!Keith B.
The clerk took over an hour. I had to leave and make a reservation because she didn't no how to access the web site. When I returned she couldn't find the key to the one truck that they had. After Â¹ 1 hr 25 mins I finally got the truck. Returned it 45 mins later. . I waited 30 more mins until she finally told me to come back tomorrow because she didn't know how to close it out and give me a receipt.Maurice D.
man at gas station not familiar with procedures. poor communication skills. will rent directly from uhaul location in the future if at allKristopher M.
I did not chose this location but was moved here for my pick up of a ten foot truck. The gentleman working had a computer that was slow and he was taking every gas customer ahead of me. This location added at least ten miles to my trip which I now have to pay for on top of my price quote. Not fair to be charged those miles.Beatrice B.
This was the worst experience ever! It took over an hour to get through the check out process due to the operators not knowing how to input the info into the program or not knowing how to trouble shoot. On the return it took 2 days! The woman had no idea what to do took over an hour before she gave up. She promised to check the truck in the next day...it didn't happen, meanwhile my credit card was being charged again and again. There was also an extreme language barrier in that neither operators could converse in understandable English. Then dealing with the local u-haul area manager...eventually she helped but after being told she would call right back and she never did...it was all very frustrating and unnecessary. All in all it will not happen again as this u-haul location will not be used in the future.Debbie P.
Was the worst experience I have ever had with U-Haul. They had no idea how to use the internet. Customer service was Terrible. Would never go there again, and makes think twice next time I want to use U-HAUL. An be sure I will tell all how bad experience this wasTerry W.
The guy was sexist and mean as hell, the dolly I rented wasnt in the truck and the guy pretty much said oh wellElizabeth G.
This pick up location was awful I spent over an hour there the gentleman that worked at the mobile where you had the U-Haul at did obviously not do this often or have a clue with a major language barrier and I'm summing this up very nicely thank God I was one of the probably nicer clients because it was very poor , I finally after waiting on the phone for you guys for a very long time talk to a lady and then she transferred me to a dispatch guy that was very helpful but the man there did not know what was going on and that was a long frustrating got to our storage unit late experience I'm really hoping you guys can give a credit of some amount to compensate for the time and inconvenience of our long time waitingGlory A.
My experience renting a truck from this location was extremely frustrating. When I initially arrived to the location, I tried to check-in with the clerk. I did not upload a photo of my license to the app before arriving and did not have my phone. The clerk was not trained to assist me, so I had to return home and complete the check-in process on my phone. Upon returning to the location, the software had a glitch that prevented the clerk from completing his process. The clerk then directed ME to call customer service for assistance with his partner software. I then was forced to review the issue with two CSR's and a regional manager that ultimately did not require that I sign a rental contract and instead sent it to my email. I was not provided with the furniture pads that I reserved. When I returned the truck I explained this to the clerk. When contacting Uhaul customer service to process the return, he asked that they refund me for the furniture pads, to which the CSR responded that they could not. Regarding the truck itself, the passenger door did not shut completely and the passenger side mirror could not be adjusted. Both significant safety issues.Anthony R.
The gentleman did not seem to know about my reservation. Kathy helped me complete everything correctly by phone. She was very nice.
Your company needs to get it together. terrible customer service and the man at the site i picked up the truck didn't know how to check out the truck. I HAD TO GO BEHIND THE COUNTER AND CHECK IT OUT FOR MYSELF! completely unacceptable. This was AFTER the location on cochran in simi valley FAILED to open at 8 am and my truck (the one i reserved a week in advance and got THREE confirmations that it would be ready) wasn't even there. I was TWO hours late and had to pay movers for those extra hours because your customer service is terrible. i demand an apology from your company and request that my fees be waived. i paid $300 extra for movers because of YOUR mistake! I demand follow up ASAP. My phone number: 323.542.7233. JosÃ© Aguilar.Jose A.
I had to physically go behind the counter and check out the truck ... the little Arab man had no idea how to operate the web site or even the lap top for that matter ..he never asked for I.d. So really could of been anyone ... didn't know where the keys where ... tried to say the tank was full in the truck ...which was just over a quarter tank ..the outside of the truck was filthy ...and parked under a tree which looked to be for months. ..used Kleenex and McDonald's still in the truck ...furminting fries when you open the door ... my opinion a gas station should not be trying to bite off more then they can chew in trying to collect â€œextraâ€ revenue for there business ... when the building itself is bearly takin care of the man behind the counter can hardly operate the register ..let alone speak EnglishCHRISTOPHER C.
There was a lot of confusion regarding check in and check out process. I typically rent from Topanga pil and never had such delays.Thelma W.
The Uhaul was part of a repair shop that is closed down. It is attached to a Mobile gas station and the attendant did not know or was trained on handling Uhaul rentals. She just asked me to check to see if there was damage and wrote down the miles and drew a picture of the gas gauge. I came back and what seems to be the owner of the Mobile was very condescending. He asked me a question but I didn't hear him clearly and said excuse me? Hoping he would repeat it, he just shook his head and said come inside. He then stood there without explaining anything and was playing with some type of Uhaul app on his phone. He did not communicate with me at all about what he was doing or what he needed from me. He continued to assist customers entering the store while I just stood there. He eventually finished typing things into the Uhaul app on his phone and asked me to take a photo of his phone as a receipt. I never write reviews but I had to on this one.Tommy L.
No one at pick up site to help, Waited 30 minutes. Truck was dirty (outside only) windows were filthy. Gas level was told to be at about 7/8 full. I filled up at pick-up location. It took 5.617 gallons to fill at a cost of $21.56 Not the best pick-up experience.Jeffrey T.
They didn't have tha equipment I had reserved and I was charged for things I did not receive. Very poor experience and I would like a refund.John P.
The truck was supposed to be in woodland hills, when i called to do the express check in, we find that they DID NOT have the truck. i had to call corporate to have them find a truck for us. they finally found one almost 10 miles away. unbelievable. But thank god for the location in simi valley. the owner named Ivan was amazing and Saved us. Thank you Ivan.. we owe you big time for saving us.Dori R.
I spent way too much per mileage. Very disappointed with the cost.Christina M.
air conditioning was not working. drove it for almost 4 hrs and it was hot inside should have gotten a refundRAMON P.