Though I requested an equipment dolly and was charged for it, there wasn't one when I picked up the truck. I'd requested check out service with a counter agent, but when we arrived, the shop was closed. I called the owner and he was rude, telling me I needed to check in on my phone. We had no recourse and no assistance for the issues, and it made our moving job a lot harder.Arthur G.
Moving Truck Rental in Simi Valley, CA at Auto Body Unlimited
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Simi Valley, CA 93065
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 5 Average Customer Rating
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Nothing as far as I can see.FRANK W.
I was called early in the morning before I was out of bed to be told that my confirmed reservation for a van rental was not available. She said that there was a van available in another location and would I take it. I said yes. There was no alternative for me Then another call from the the man at the other location and asked me to come immedeatly as he had another obligation to go to. He finally said he would meet me there in about 40 minutes. Not Too Happy with this happening early in the morning of the day scheduled to pickup at the U-Haul location.ED J.
Web site was very difficult and I had to go through it 4 times to get correct information for my request and even after I printed out the confirmation, I got a call that the vehicle was not available at the requested location.Timothy R.
Great customer service!Joe H.
Jay & his son were so helpful + accommodatingJulie M.
No comment at this time. Great experience with this authorized rental. Oddly different. ????Ariel G.
We had a major problem with our reserved trailer at the AGOURA HILLS location. We experienced what I would call BAIT and SWITCH This location in Simi Valley saved the day. And also our family reunion in Utah! Extremely helpful and extremely nice. They had the size we wanted and it was ready to go when we drove out to get it. I would use this location again with no worries. I will NEVER use the AGOURA HILLS location I will not recommend AGOURA HILLS to anyone. EVERlorraine L.
Excellent drop off. Agent was welcoming and kind. Thank you very much.Nick D.
Clean, yes. But the trailer had a flat, and this was the second time I've rented the same trailer. Each time it had the same flatDiane B.
Very helpful staff!CHARLES N.
Thanks . The service was greatATIQULLAH S.
Parking lot is very small. Staff member had trouble computing the correct bill amount. I had to contest it. Then staff members argued in front of me about how to fix it. It was uncomfortable and unprofessional.Shannon P.
The office lady was very helpful Please give her my gratitude, MonetMONET S.
Excellent serviceManuel G.
Advertise this location in your website more often.JORGE R.
Easy drop off all went smoothly.JODY V.
Staff was friendly, helpful and explained the rental agreement and charges. Also took time to measure the cargo van to make sure it was what I needed and also made sure I understood the after hours drop off process.RONALD W.
Pleasant and efficient pick up and return service.Allen W.
The rep was not friendly, when I got there he was on the phone and upset. I asked some questions and he was rude with the answers.rigoberto S.
Gwen was terrific! I met the owner too - he smiled at me from the office when I was returning the trailer - in contrast with the couple Yelp comments that I saw before doing business here. Everything was exactly per the agreement I signed (and with smiles). Perhaps the bad Yelps were from entitlement believers? Anyway - thank you guys! GaryGary S.
Discounts for veterans and AAA membersSTEPHEN R.
I don't think there is anything you could have done to make my experience better. Also, Gwen was really helpful, knowledgeable and truly fantastic! Thank you!TAMARA C.
Gwen is extremely friendly and helpful. Unfortunately the owner Jay is extremely rude and nasty and I will NEVER USE THIS LOCATION AGAIN RATHER DRIVE 10 MILES AND PAY EXTRA NOT TO USE THIS LOCATION.KEITH S.
This is the first time i rented a uhaul truck and everything is fine! Would recommend it!CELSON G.