The biggest issue was the cable on one side of the over-head door hung up on itself and the door would not close after I had packed the trailer. I had to unpack it the next morning in order to get a substitute. The staff at the hardware store were great and u-haul refunded me for one day's usage. The issue was serious, but the resolution was appropriate and professional. I guess the improvement would be to phase out the overhead doors for equipment that only has swinging doors.
MICHAEL E
Sonoita Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sonoita, AZ 85637
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Wish my original location reservation for 20ft truck would of Benson not sonoita.
CAROL PFirst I had to drive 45 minutes to pick up the truck then although the truck was new'ish it was dirty. I swept out the back and wiped down / vacuumed the cab before loading and driving.
Joseph TI’m upset because I had to drive a little over an hour to pickup the trailer when I ordered it in green valley AZ. If I didn’t need the trailer on the day I picked it up I would have canceled it and went with one of you competitors. It cost me time and fuel.
Larry NGet the details right from the beginning of the booking.
Sylvia A