Food was smeared in back of truck. Had to spend an hour cleaning the truck before we could use it. They told us the truck was clean and ready to go. It was raining so we took their word for it and left. Called business right away when we got home and saw the filthy truck. No response or call back. Bill was wrong I was charged for 3 days instead of one. Manager stated he fixed bill but we were still debited wrong amount. Had to dispute over charge through our bank. Workers tried to say truck was clean so glad we took time stamped pictures of the mess. They tried to say we did it. Why would I drive a truck home and throw food in it so I could clean it to load my own furniture! Rude, unprofessional, and filthy. I will tell everyone to stay away.MICHAEL R.
Moving Truck Rental in South Bend, IN at Express Rental
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in South Bend, IN 46613
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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The guys working there were very friendly and easy to talk to and work with. Everything went easy and quick. Will use them again.Lavern W.
Everything was ðŸ‘Brian M.
No one was there to give me the key. Someone next door had to call around and help me find them myself. The van was dirty. The dolly looked really old and wasn't attached. It took so long to get everything done, I was given incorrect instructions, and it was overall a very bad experience.Laura M.
I am very upset with uHaul. The website was very glitchy and hard to use. It offered several features to me that I did not need or want, but they were ALREADY added to the cart. Ultimately, I NEED A RECEIPT. The sales person was so terrible at his job he refused to help me forcing me to use the online platform. In the future I will look to rent a Penske.JUREK S.
Horribly unprofessional establishment! Our truck was blocked in so we couldn't leave for over an hour.Steven F.
It was all supposed to be easily done through our mobile but it was nothing but easy. There was no key in the truck and the guy running the place kept on ignoring us. It took us over 20 mins to get the truck ready to go. Then the guy just hands us a key without any real questions. It was time consuming and confusing. We almost left but I was afraid of being charged without a truck.Charles W.
I had no fuel in my truck when I first got it completely on e check engine light onLatonya W.
I did the entire application on my own. The entire experience was very unprofessional. Chuck had no idea what he was doing. They lost the keys to the uhaul i was picking up. They tried to get into that uhaul with a slim jim and couldn't. Paul had to walk chuck through every little step. Chuck left a customers credit card info up on the computer screen for other customers who walked in, could see. I was supposed to pick the uhaul up at 1245, instead, i wasnt able to leave with a uhaul until 2:15 pm! While 4 other customers grabbed their uhaul and went. Worst experience of my life. I will never use uhaul againJessica N.
The one man working in the shed serving as the office had no clue what he was doing. The shed WREAKED of cigarette smoke, he wore no mask, we could barely understand him and he repeatedly grumbled that he didn't know what the h**l he was doing. Apparently the guy who was supposed to work was off â€œleaving him high & dryâ€. He tried to call this person, was disconnected, then cursed the man's wife after she answered & it got disconnected. He cursed constantly, ended up calling the person again to finally complete the transaction after 45 minutes of us standing in this smelly, cold, filthy shed with him, unmasked, mouth breathing and cursing. We were then FINALLY able to drive across the street to the lot to pick up the trailer (which we had reserved earlier in the week online, inputting ALL of our information, including payment). The lot, located between two barred and padlocked businesses, was unplowed to the point of not being able to see the hitches of trailers. Thankfully we have a 4x4. While attempting to hook up, another customer pulled in & got stuck, which we helped to push back out onto a busy 4 lane road. About 45 minutes AFTER WE FINALLY LEFT WITH THE TRAILER, U-Haul left me a voicemail that they were going to cancel our reservation since we hadn't picked up. We also had initially reserved for 8 hours, but were told we could have it for only 6, which ended up being plenty of time, since we got a later start than planned & ended up using multiple vehicles after the lengthy time it took us to actually get to the move with the trailer following the fiasco. When the couple we helped move again, I'd quicker rent from our local U-haul in Holland, MI and tow it all the way to South Bend, IN before attempting to use that location againMatthew D.
I was happy with how smooth it was to get the truck and return it, but I was not happy about my bill. They ask you many questions before you return the truck and one of them is if it's dirty. My truck wasn't destroyed, but the mates were dirty from our shoes, so I said â€œyesâ€. Well little did I know that when you pick â€œyesâ€ you get charged me $25. No where does it tell you that you will get charged for answering â€œyesâ€ to that question. I think you I should've gotten charged the $25 after it was looked at and decided if it was that dirty to charge someone that $25. If I had known about this $25 charge for being honest and saying â€œyesâ€, I would've taken the time to clean it myself before returning it. I'm not sure I'd tell my friends to use you guys and have this happen to them too. Next time I'll take my business somewhere else.Cassie S.
Worked with me on my return due to a heavy snow fall and getting stuck. Extended my rental.for me then cancelled the extension when we were able to get the truck back on time. Would definitely use them again!Lynn M.
When I picked up the truck it wasn't cleaned and the truck wasn't full. I got charged for returning the truck in the same condition that I got itChristopher Q.
I wasted an hour and 10 minutes in 18 degree temp trying to get the key to the truck. The email directed me to a combination lock and gave me a 4 digit code of **M* (asterisks used to prevent revealing the code). The problem is there is no "M" as an option! There is an "N" which did not work. Even the attendant on duty when I returned the truck (who had ZERO personality and customer service skills) couldn't open the lock. After an hour with customer service, even trying a back up code, no luck. On the second phone call, a different CS rep asked if I looked for the key under the seat. Who would leave a key in an unlocked truck in South Bend? Sure enough, there it was. Not sure why the guy from the location didn't tell me that when he called before the rental. The equipment was great! The overall process and, especially the customer service at the location was HORRIBLE. You have other choices in South Bend al of which have better staffed hours as well. Not even a "sorry for your trouble" from this guy!Jay B.
Very friendly and helpful. We were new to the town and they helped us get to where we needed to go.Andrew M.
Got charged $24 for a quarter of a tank of gas. I paid $100 for one trip to Niles. I won't be using uhaul next time.Sophia G.
I spent 30 minutes looking for the Key lockbox for the key, including calling customer service and having her try to call owner of lot and giving me additional ideas of wear to look for lock box. They were closed at time of pick up. There was no lock box on vehicle for key. Key ended up being just sitting under drivers seat, not in anything. Very frustrating.April E.
WORST EVERRRR SCAMMERSBryanna S.
The way he had to struggle to get the Computer to do what he needed to do maybe work on your app an make it more friendlier for the workerPAUL S.
I reserved the truck online and the website said the facility was open. I arrived well before pick up time at 10:00AM EST. No one was at the site. 20 minutes later a man came out of another building and said they were closed. I told him I had reserved a vehicle online and paid for it with my credit card and it never mentioned that they were closed. I had an appointment at 10:30 AM to pick up items from a assisted living facility that my Mother in Law passed away at on Sunday. Simultaneously I called the U-Haul line to let them know what was going on. I was on hold for 20 minutes. I ended up leaving with the truck 45 minutes after I reserved it. I was promptly told I had the truck for 4 hours from my reserved time. Not the time I actually picked up the truck. I made it back within on the 4 hour period but again no one was there. I again called the U Haul line and was on hold another 25 minutes. I parked the truck and put the key in the lock box only to find that I was supposed to take pictures of the odometer and other items on the dash. I was already stressed and your return process is extremely complicated. You have to turn on the location on your cellular phone which I have never done. Now o am sure they will want to keep my entire $100 deposit when the rental should have only costs me $46. I am completely displeased with the entire process and the shabby service both with the pick up site and the U Haul customer service line.Kevin I.
Scheduled pu at noon. Called 2days ahead to confirm. Arrived and truck had snow on in which and not ready to go. Agent gave my daughter a broom to clean it off while I completed paperwork. I thought the truck would have been snow removed and started, at least ready to go (they were not busy).Dominic C.
Better than expectedJohn C.
They screwed up my return location, so I drove to the wrong place to returnCole K.
I called them and told them i would be dropping off thursday evening, he was not helpful. When i got there it was after hours and my drop off app would not work at that location, so I left the truck and put the key in the drop off box. I called there first thing Friday morning and explained what happened, he said give me 30 minutes and hung up on me. he went ahead and charged me an additional day with no phone call. PISS POOR SERVICEconi M.
Rental rate too highJerry C.