The online checkout and checkin system is extremely cumbersome and slow, especially in areas with limited cell service.James F.
Moving Truck Rental in South Orange, NJ at Ronnies Auto Repairs
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in South Orange, NJ 07079
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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I didn't have a problem at all at this site. Everything went smoothly and the two gentlemen were very kind and informative. I rented from the U-Haul Center on 22 at the ExxonMobil Station in Union. They weren't as informative and the attended outside wasn't friendly. He was rude.COSUNDRA C.
Send a reminder that customer needs to complete all items on transaction page all the way to the bottomCLARENCE F.
Service was exceptional. Customer rep at location was pleasant and welcoming. Totally satisfied with the service given at this location.LATOYA W.
The website wouldn't allow me to check out the truck... so they charged me for them to check it out. Also, truck wouldn't start once I loaded it... why? Because they rented me a truck with a battery that was from 2006. The roadside assistance was great along with assistant changing the battery. No discount no nothing. I had to pay my mover extra because of the truck not being starting.John K.
Very convenientATIF J.
No dollies are available at this location. Purchased them and was expecting to use them. This should be better communicated up front.Michael S.
I followed the instructions on the app to make the reservation. But when I picked up the truck, there was more info that was needed. It should be all done at one time.Richard M.
Moving blankets which were ordered were not in truck at pickup.Matthew L.
Simplify the online registration approval process. I completed a lengthy online application and then was held up close to 1hr due to the verification process that would not allow my contact person (my wife) to serve as my verification person (my wife). This made no sense and caused a unnecessary delay in picking up the van which led to me being late to a meeting. This process should be improved for the next customer.James H.
Online sign up a NIGHTMARE Phone Support NIGHTMARE! Hold too long Transaction approval Way too long Waited too long 50 minutes plus for ALLVince E.
The first problem was that you rented one van to two different customers at the same time, and I lost because I got there later a little than the other customer. Then I had to sit around for many minutes waiting for the situation to be resolved by human intervention. This was a delay I could ill afford. The second problem was an extremely poor design characteristic of the interior of van's cab door. There is a little pocket sized just right for a phone. A little sticker with an image of a phone with a red circle and line over it is not sufficient to prevent some people from mistakenly thinking a phone should go here, then closing the door on it and crushing the phone. An unfortunate incident of this kind cost me a phone and an entire day's delay of my trip.DAVID M.
I arrived earlier to my pickup location- I arrived at 8;45am for a 9am check in, and I wasn't able to begin the check in process on my phone which was frustrating. The staff was friendly at this location. I was disappointed though as I ordered a dolly for my moving and it didn't come with the rental which made my move out process harder than expected, but I was provided a refund.Jeffrey B.
It was the easiest rental I've ever done with uhaul. Streamlined paperwork and easy pick up and drop off. Loved it!Eric D.
Everything is good so far You don't need to do anythingKouama Y.
Friendly and professional staff! This was my first time using their services and I will definitely go back! Every step was explained to me. Highly recommended! Keep up the good work!! Every business needs that type of customer service! Truly outstanding!Melissa B.
Great service -- Ronnie was so helpful! The van was immaculate and drove beautifully. I would rent again, and from this location, anytime and will recommend it highly.Janet L.
There was a problem on dashboard. The indicator kept showing that the gas was low and needs to fill up even after we filled up the tank half full.Deepak P.
They charged me extra $14 for coverage which i told them that i don't want any coverages, and when I called them back he said he is not at work he'll go and check our phone call recording and then he'll give me a call back i even saved his number so i don't mis his call but he never called back, nor did he returned my money. I'd like to get back the $14 that they charged me extra.ali R.
I denied the safe move insurance and was charged for it. The company refused to refund me.Bayinnah H.
My rental was ready and waiting when promised and Ronnie was very friendly and helpful!Roger B.
I got duped. Before finishing the online check-in, they said they would do it for me. They took the mileage for me and conveniently added an additional 100 miles to my trip. Be carefuk picking up the Uhaul at Ronnies Auto Repairs in South Orange, NJAustin H.
As far as I can see nothing needs to be improve.natasha J.
The truck was filthy and there wasn't room to park the vehicle when I returned it. The man who was directing me where to park was rude.Alexandra L.
It a was fast & easy process & no waiting on a line.WAYRA N.