This location was 30 minutes away from my desired pick-up location. Upon arrival, you could not discern where to go to check-in and receive the keys. The space for check-in was really cramped in a tiny back office and the computer system was extremely slow. They also did not have any moving pads as requested. The person working there was not wearing a mask.HOLLY B.
Moving Truck Rental in Spindale, NC at Top Dog Fast Foods
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Spindale, NC 28160
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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The owner was extremely nice but due to computer issues it took about an hour to rent a small trailer. When we got home and opened the trailer, it had big pieces of styrofoam and screws and bolts all over it. We had to clean it before packing.ERNEST D.
very good place also serves good foodJOHN S.
This was the worse experience of my life. I will never use uhaul again and will make sure my friends and family don't either.SARAH T.
Will be great to create bonuses or gift codes of appreciation for current clients.Israel L.
The truck was hard to keep in 1 lane as the front end alignment was out...you could tell be the wear on the drivers side front tireRobbie A.
This trailer should not be used to move a home. The smell of urine permeated the entire move and take your breath away even after cleaning it 3 times myself. Very unorganized and didn't appreciate the dealer lying about the situation. Not what I expected from a Uhaul experiencePaul A.
In running 2 businesses at the same time - this owner/manager needs to hire someone to run the restaurant while someone else handles the Uhaul reservations. Checking out went smoothly EXCEPT I had given payment online and this had to be done again manually when my driver arrived, which I was trying to avoid. She would not let me reserve truck for next day either without going online. When returning truck we waited around 10 minutes - she said she would be right w us. She told us we needed to take photo of gas gauge and odometer. When we came back in we waited (she acknowledged we were there) for around 30 minutes. She had let another customer renting in front of us and customers in the grill were lining up and leaving. After 30 minutes I informed her we too had to return to our jobs and we needed to complete transaction by turning in keys showing her the photos and leave. Too much time wasted and we are on tight work schedules to use this location again. I normally use Penske and have had a much more positive experience in Forest City, Shelby and Spartanburg. No problems w the truck.Clyde C.
It was not bad for other things in this area. Just not like Chapel Hill. The ancient computer couldn't print, etc. I took a picture of his screen it was fine. Nice guy. Truck was not at all clean! Grimmy inside every crevice of the cab. Chunks of dirt and leaves inside the back. I saw a sign threatening a service fee if not swept. Does that mean you charged the fee to the las customer, then didn't sweep it but left it for me to do before I could pack my stuff? I feel like I should get the $20! Also, dirty windshield and NO washer fluid. Definitely a hazard!Karen G.
the folks at this location (top dog spindale) were very friendly and nice. I called at last minute and they were about to close on memorial day weekend also an they agreed to stay til I got there. they saved our back side.Amanda H.
First of all you could definitely use employees that are on location.I was giving an address to go to on Soco Gap by your main office in Rutherfordton on Mainstreet. I arrived there and no one was there my son-in-law and I walked all around the place knocking on every door trying to find someone and calling there and no one answered. Finally I called the main office on Main Street and she said that she can't figure out why they're not answering either and then she told me to go a half an hour away to Spindale it was pouring raining we had already spend 25 minutes there and driven 15 minutes to get there it was horrendous by the time we got to the new location in Spindale off of Oakland buy a Top Dog restaurant. The person who was supposed to be in putting the information and older gentlemen seem very confused and lost it took him at least 35 minutes to figure out how to put the order in even though I had put it in online earlier as requested by your company. He took me into a back room and had me stand over him for about 30 minutes while he tried to figure out how to put the information in I felt very uncomfortable and it was not very professional to say the least. He proceeded to tell me that the dolly that I was promised when I first put in the order would not be on the truck and it was sent one way to someplace and never returned. I asked him if there was another one any place else he said he didn't know. After waiting approximately 30 minutes for him to finish the online order which I had already started we got the truck and then drove it to carry the move without the dolly which was very difficult and then what the truck back put in $16 worth of gas to bring the gas can back to where it was and still I was charged another fourteen or fifteen dollars for gas plus charge for the dolly all of this inconvenience it's just very very very disappointing. I've never used U-Haul and I must say I really don't feel that I ever would want to unless I can get some kind of compensation the girl did say that I would get a $50 credit for the inconvenience of going to One locations and having to go to another location. But the whole billing process was very very confusing she told me she couldn't find where there was a charge for $14 I'm telling her I'm looking at the invoice that you sent me and the $14 is clearly stated on there and she couldn't understand where it was a how it was done someone by the name of Musunday in Main office in Rutherfordton and of course I'm just looking at the invoice that was sent there seems to be a lot of confusing in your company and all I want to do is to get a credit for the amount that I was charged to $14 and any compensation that I can get for all of the inconvenience and a long long wait I had to deal with because of all of the mishaps and basically misunderstandings there. all this going on in the pouring rain it was not a good experience.katrisa K.
The gentleman there was very friendly and helpful.Alexis A.
There is no 0 star, so I have to give them a 1. The service was poor. The contract was never fully executed. I never had to sign or initial anything ! The man never came out to help connect equipment. He stayed inside and told us where to find it.Stephen F.
I've been charged 200 dollars for a one day truck rental . it was a 60 dollar truck rental . I need help !!!!!!lee B.
Outside of not having the hand truck in the truck everything was fine.Derek H.
Owner was 10 minutes late to open store other then that no complaintsZachary K.
Representative was slow, did not know where the equipment was. He had to slowly walk back inside twice to find keys to move trucks so that I was able to get to my trailer.Tyler B.
Just a little different from most places on paper work but all an all very good. I was very satisfiedCharles G.
Make sure the out fuel level is full. Leaving me with 1/4 tank is pure BSRick H.
Get your website fixed ... it took forever to get order entered and printed.BRENT B.
Owner Jim would not help with the rental agreement. New employee struggled for over an hour to fill the form out and had asked him three times to assist and his reply was that she could do it. I finally asked him to help, and he said he'd be over in a minute and proceeded to make his lunch and a cuppa coffee before he came over. When I asked him to help with loading the trailerâ€¦ I am a 65-year-old womanâ€¦ He told me all I had to do was to pick it up , Put it on my hitch and â€œmash it downâ€. Those were his exact wordsâ€¦ â€œJust mash it downâ€. I will never return to that location and I have advised the people that sent me there to never send another customer there again. He was lazy, rude and inconsiderate to his employees as well as to his customers ! A horrible representative of U haulCarol G.
I had to go thru the kitchen of a restaurant, to get to a small cramped office, to get to the uhaul representative, who never even turned around from his desk to look at me. I was supposed to have my vehicle inspected , for towing, never happened. Then I was told the trailer was somewhere on the lot. Very disorganized. Upon return he wasn't sure of when I was supposed to return, or when I picked up.Brad D.
Get rid of this senile, incompetent moron! He is incapable of anything and needs to retire. Can't figure out how to do much on the computer other than turning it on. Kept me waiting for over an hour until the regional manager stepped in and had me finished in 6 minutes. Than he kept me waiting again to take something out of the truck. The I inbred idiot was more interested in making lemonade for his restaurant than anything else. The "office" is a hole in the wall in back of the cooking and preparation part of the restaurant. I thought I was on another planet! Please get this failure out of the U Haul experience. He is making you look very bad.Shelly Jo N.
Won't be in business longChuck J.
Straps almost to short and unraveled. Hard to get in ratchet. Tires unbalanced, hitch coupler very poor condition.rodney H.