Convenient location but a bit of a difficult check-in with the person having to check out other customers and not necessarily having knowledgeable answers to our questions. I'd say it falls in the "good enough" category. As far as the truck itself, I took some clorox wipes to the interior as it clearly hadn't been wiped down in a long while. Most egregious was that the AC worked just enough to take the edge off, made for a pretty miserable 7 hours in the truck.
Gordon W
AJ's & Wine & Liquor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Spring Branch, TX 78070
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- 3,0 - Cote moyenne des clients
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Lot uhaul is parked in is very muddy. Car got stuck in the mud when dropping it off. Took 30 minutes to get it out then, had to go get a car wash after since mud was stuck all in my tires. Other than that everything was excellent. Not sure if I would want to deal with the mud anymore though. We are in a severe drought so I’m not sure where all the water is coming from.
Deidre DThis drop off location was awesome. They were very helpful and was easy to deal with... If the opportunity make sure you choose this location. They care about the customer.
Joseph AThe lady working at the liquor store had no idea how to process a U-Haul rental and she was the only employee onsite. She asked me every question that she should know on her end. She had me move other U-Haul vehicles to access my trailer rental bc she was scared to drive them. i don’t work for Uhaul and offering a discount to move your fleet is insane. I had to pull my trailer by hand out of the mud (with a bad back) so I wouldn’t get stuck hooking up. She was clueless about how the trailer hooked up and I had to tell her how to check the trailer lights. She couldn’t find my payment on file and had to contact someone over the phone for assistance with every single question. She couldn’t even provide me a receipt upon return to show it was returned in good condition and indicated another person would email it to me. I would never return to this location upon any circumstances. This should not continue as a U-Haul rental location without a trained person onsite. Truly pathetic experience.
Todd C