There's never a U-Haul representative on-site, which increases the overall wait time for picking up and dropping off the van. I always have to speak to a clerk who then uses an intercom to call another employee, who eventually contacts the actual U-Haul representative-even though I've already been assigned a vehicle. This entire process takes about 10 to 20 minutes on average, and the wait time grows longer if employees are unavailable to assist. Even after checking out, clerks make you wait due to a weird policy requiring them to confirm details with the U-Haul representative, as they're often unaware of the current status. While the equipment is reliable, U-Haul could significantly improve its on-site service efficiency. The delays and lack of coordination make it feel as though U-Haul operations are treated as a secondary or last-minute concern at this location.
Philip G
Family Fruit
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Staten Island, NY 10306
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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near my house, quick pick up and good service thanks
Alexi MFast in and out
Marc AThe store manager made reserving the u-haul easy and fast.
ANNE MThey go above and beyond to accommodate, always clean vans, well maintained and customer service is impeccable.
JESSICA A