The location was changed at the last minute and took me 3 hours to get to. The wrong trailer was then onsite.
Stephen F
East Front Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stirling, ON K0K3E0
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- 3,5 - Cote moyenne des clients
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Not a happy camper
John DI was sent to Trenton, from Stirling, (a 30 min drive), they were closed. No one told me I had to prepay or get the keys from a drop box etc. The woman I spoke to on the phone while on Trenton was very helpful. I ended up getting one in Stirling, as I had asked for multiple times. The Stirling site is very helpful, he even assisted me with online booking as I was having trouble getting it done. I understand you need to make a buck but to send people all over the place to pick up and drop off just for mileage is a little excessive to me. What you didn't make on me for my short move, you would make on the next guy.
Sherry BThe gentleman who was on duty did not have the correct mileage or gas amount on the contract. When we addressed that with photo proof he said not to worry, they would fix it on the other end. On returning it we ended up having multiple phone calls with UHaul who could not undo what was done in Stirling. The poor gentleman at the Amherstburg site had not seen this in his 17 years of service. It eventually got worked out but took up almost an additional hour of our time and the store clerks as well. Upon further notice we were not reimbursed our initial $100 deposit. So more phone calls to make.
Dianne V1. One of the tailights on the dolly did not function. Maintain your fleet better. 2. Attendant did not bother to do a vehicle inspection, which was the only reason I went to this goddamn franchise in the middle of nowhere in the first place. UHaul would not allow me to rent a dolly from a more convenient (ie. NOT a 45 min drive away..) location because they all close early and a dolly rental requires a vehicle inspection at pickup so I could not simply do an after hours pick up. Then at the UHaul center, the attendant didn't even so much as glance out the window to see what I was driving. To be frank, I'm a little bit PO'd about the whole affair. On top of that, A $75 FEE TO DROP IT OFF AT A DIFFERENT LOCATION THAT IT WAS RENTED FROM?!?!! Isn't that the entire bloody point of UHaul???? To rent at point A, drive to point B and drop the rental off at a UHaul center in Point B? Glad I was able to get done what I needed to get done, but the added time and hassle I could have gone without.
Richard S