Hidden fees, horrible customer service. Will never go back - should have taken the negative reviews seriously.HELENEM A.
Moving Truck Rental in Stittsville, ON at Jims Hi Tech Auto Repairs Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stittsville, ON K2S1G3
(& Hazeldean Rd)
Services dans cet établissement :
- Lun au ven : 8h30 am à 4h30 pm
- Sam - dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Stittsville, ON K2S1G3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer service was not a priority. Was met with a grumpy attitude asking me â€œDidn't you get my text!?â€ He seemed angry that I entered and tried to give him business....Robin C.
An employee came out and hooked up the trailer for me. He explained about safety and made sure I was happy with everything. The trailer was ready as promised and in great condition.Luc M.
The cabin of the truck was full of dog hair and the seats were full of dog hair and it smelled.Susan B.
Uhaul electronic system has too much precautions. I do not like it.Ruslan R.
It cost double the estimate. I returned it early and only made one short trip. Crazy expensive. Online check in sucked and didn't work.jacqueline Z.
Equipment was not ready when I was there.Yasir E.
There was no one at the location so the checkin was by internet. We found it confusing and difficult to use. A lot of steps and quite complex. It required phone advice from U Haul. Throughout the booking and activating process U Haul representatives were couteous and helpful.Ronald D.
The truck was not clean at pick up and I marked so on the app at sign up. I marked the same at drop off for the same not clean condition of the truck as at pickup - and I was charged a cleaning fee. Very unfair.Adil Kamal M.
The people there were rude and unhelpful. They made the experience an infuriating one where it's usually pleasant and you get what you expect. I would not recommend this location at all.Jason D.
Lazy. He had the nerve to sit there and send me a link and said watch a video, go outside scan a code and then it will tell you where to find find the key. Seriously? I tried 4 times while he sat there amused by my frustration. He then took my phone and it did not scan for him either. So he said just sign on this pad. Really? Put me through a video and problems when 10 seconds all I had to do was sign digitally? I think he is amused by his narcissistic powersJoanne K.
I was amazed at how well the pickup & return app worked. The entire process was easy to execute and thoughtfully laid out. Used the truck for several trips and it still cost considerably less than what I expected to pay.Donald W.
The online pick up and drop off requirements by cell phone were difficult. Please allow it to be done from a PC.Richard H.
Poor customer service. Inefficient check in process. Unwilling to assist versus resending a how to video that was not received.Bob C.
Exterior light required for night time returns, since photo of bar code required and there is no light.James W.
Charged for cleaning. Simply not true. Intent to get my $25.00 back. Will not use this location again. I rent many times a year for my business. If you want my business you will return my $25. Not happy!!Phillip E.
Picture of where the truck was parked was inaccurate and we spent time trying to figure out which truck was ours. Had to go inside to ask and the guy was so absolutely rude. We finally found our truck and couldn't open the lock, guy had to come out and was so disinterested and abrupt. Will not rent at that location again due to the service alone.Clair S.
Improve On Line check in. t's too cumbersome, especially for those who are not very trch savvy.Daniel R.
Check-in went fine and the vehicle was in reasonable shape. Contained the blankets I had rented. Contacted the location by phone to determine if I could park my vehicle there and they were fine with it. Individual I spoke to was pleasant. No problems.Michael S.
Your check in and truck return process is extremely frustrating and very time consuming.. Especially ar night if you are trying to do all this in the dark.Brian B.
This was not the location I booked. I got a last minute email of the new location. The agent was grumpy with lots of rude opinions/ remarks. He was not easy to work with.Houssam A.
The whole process of picking up the truck is poor and time consuming . Reserving on line is meaningless. I was not plan to bring passport or have someone available for Uhaul to confirm prior approving for rental ! My wife was working and can't pickup call. Friend is driving to meet me at location to pick up furniture which is the reason why I am renting . I was expect to be in and out in 5 min . The app for phone pickup is terrible and it does not work. It didn't pick up my location. The return of the truck after hours is terrible because the app didn't pick up the location . I called 1800 for support and couldn't get anyone on the phone for 30 min later just to return the truck! It is terrible ! Never seen this anywhere . Check Penske! Check other rental company. Terrible terrible process !Man N.
I've had the worst customer service experience ever.Bassam M.
I used the mobile service and I did not realize that I would have to go through a validation process that took some time. It was actually faster when I used the counter process at the Ultramar Gas bar on Prince of Wales Drive in Ottawa Canada. I provided a lot of information ahead of the rental date and so I do not know why you could not send me the code for the key box on the morning of the pickup in a secure way, Instead, I went through a complicated process (upload drivers licence again, took a selfie photo etc.). Good client service means you ask for the data once (you had my drivers licence info already). Maybe provide a unique user code that I contact you with when I show up at the location. If you cannot make it easier due to security concerns, the counter option and meeting an individual service provider may be the best option. Another customer showed up and he was asking me questions and I did the best to help out.Howard G.
You need to simplify the process of picking up and droping off, it took me and others about 1/2 hour to pick up and drop off. I am not an employee of U-haul and I have no intention on becoming one.Milad O.