The truck I ordered was not available. I called in advance and the manager wasn't there and the guy behind the counter didn't know where he was, I waited for over 30 minutes and then got charged an excessive fee for gasoline - which is especially inappropriate as I went to the first location where I had the reservation and UHaul had moved me to a different location without telling me. All in - horrible.Kathryn W.
Moving Truck Rental in Stockton, CA at Tower Zone Smoke Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stockton, CA 95212
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 5h pm
- Dim : 9h am à 3h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Stockton, CA 95212
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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I estimated 50 when I picked up the uhaul for one day I take the van back today this morning at 8am I get charged for 65 miles plus gas and sun contractor know extremely well that the gas was at a certain right below half tank he clearly steals from his customers I do not recommend this sun contractor to no one as well as the van was disgusting I took it through the car was my self when I received I'm still awaiting the investigation of Corprate due to the subcontractor swindle of customers and extremely poor customer service he talks to fast rushes you also acts like you do not understand numbers and the value of your own bank account and mileage as I stated to the representative earlier I will take this sun contractor to court due to his actions with no hesitationQUENTIN D.
Hire better movers. Do better repairsJAMES F.
The back of the truck had a lot of water in it!!! It was slippery and dangerous to walk in. It needed to be swept and mopped before we could load it.RAQUEL J.
Never rent a uhaul from a smoke shop where they cain't speak English! Been renting from uhaul all my life and this was definitely the worst experience I've ever had!!! No more renting from smoke shopsðŸ‘ŽSCOTT B.
The back have oil was dirty like if they use it to move auto parts and did not get clean at allGILBERTO P.
Rented a'9 van for six hours. Everything done online through the app. Transaction was easy and matter of fact. 3.5 stars out of 5.JUSTIN A.
Representative who managed usual rentals was NEVER onsite and I would constantly have to wait upwards of an hour on each occasion for this person to show up. When they weren't there I was told by other staff that they would be back shortly, after waiting for 30 mins on one occasion I asked when they would be arriving. It wasn't until then that they deemed it necessary to call and inform the representative that they had a customer waiting. Overall terrible experience.Zachariah S.
The store computer was not working and it took the attendant more than 30 min to try to get it to work and he couldn't. Then he tried to use his phone to sign me in for the cargo van and couldn't also. The attendant asked me to enter by own information on his phone and when it didn't work again he called his boss and I had to provide my credit card info via the phone in front of other customers. The owner over the phone asked me if I wanted insurance coverage and I told him twice that I didn't, told the attendant once that I didn't, and when I rented the truck online I chose also I didn't want it but I was charged $24 dollars for insurance anyway. When I went to check the cargo van it was dirty and with marks and I tried to take pictures saying I didn't agree with the picture of the truck and the attendant told me not to put anything otherwise he would be in trouble. The boss over the phone threatened me a few times saying if the truck was dirty he would charge me $100 dollars. If the gas wasn't where they left he would charge $100 dollars. It took me almost an hour to get the truck what normally takes no more than 5-7 min at the U-Haul facility on Tam O Shanner, Stockton. Horrible customer service. I would never recommend it to a friend nor ever go back there and after sending them an email to get the insurance coverage that I never ordered, they never contacted me back. I'd like to have my $24 dollars back please.Marcelo B.
I would NOT recommend this place to anyone! Service was terrible. The guy assisting us with our Uhaul reservation wasn't even wearing a mask and there was no protective window.ELI I.
Uhaul was is serious need of service. Front end vibrated severely to where spilled my drinks and caused severe road fatigue. Cab had a strong odor of marijuana upon entering it. Rear of truck smelled of exhaust and/or petroleum. I ended up having to pay more for truck rental due to not having a one-way option available. So I had to drive additional miles to return. This option was available when I reserved online.Christopher W.
I would remove all my equipment from this location. They were rude and no one spoke English. They had to call a guy to do the order over the phone and I don't know he was. No contract or receipt was given. They did not even know they had a unit out side. It needed a tire and they told me to call u haul or leave the trailer. This is the worst I have ever seen. I was also over charged 156.00 from the original statement.Ken F.
There was what appeared to be a pee stain in the car. There was a gross sticky substance on the belt that pulls the back door of the truck closed. I was late to my appointment but so was the car that was reserved for me. Also I still haven't recieved my reciept that was was supposed to be emailed and/or texted to me. But I got this survey.Bobby G.
I was a little confused with the location, but it was good.Salvador M.
The staff there were not helpful and were deliberately not wanting to assist us with getting the keys. They didn't have the moving blankets that we had ordered. But what really was frustrating was uhaul changing the location and the truck that we had ordered weeks ago the night before. That completely derailed our schedule as we had flown out to California for the weekend to move the furniture. You had over two weeks to inform us that the truck and location that we rented weren't available. Moving is stressful enough but the additional stress of having the location and smaller truck, and time! Was unnecessary.Sora C.
It was really fast and cheap to get the 10 foot truck. Plus it's a smoke shop so when you drop it off you can get a new bong. Really convenient, for me atleast.MAXWELL W.
We rented a one-way truck, well in advance. We arrived, with hired movers, and we were told that there were no one way trucks available. We were forced to take the truck available, meaning that we had to pay more and amassed, between the truck and the car that followed the truck, 450 miles! 150 of them at 99 cents a mile and GAS for the truck and car. I am disputing the extra cost but to be told by customer service that we could cancel or take what was there and pay the extra is seriously unacceptable and frustrating.Tamela J.
Closest return location to our home; just not a great area. They were helpful though and we have returned there before.Matthew K M.
Employees lied about the time I returned the rental and how much gas I had left. Having to pay overcharge fee because of this.MARISA O.
Clean up the front of the store.. smells of tobacco smoke and less thanRandolph G.
He is very nice guy .and very good men thank youMOHAMMAD K.
The best part it was the great customer service. Thanks to the lady at the counter, she was professional ??Maria V.
Great Service and The girl of customer Service exelentCARLOS H.
I don't know it ended up being $96 for a $19.99 truck plus gas for a dresser from Stockton to Lodi back to Stockton. I can't say anything because my friend was the one who talked to the girl I just rented it. The lady who I dealt with is always very friendly and I go to the store for my cigarettes. I should've been more attentive. But I wasn't. Thank you for my wake up call.KATHY M.