Thank you for your friendliness!BARBARA B.
Moving Truck Rental in Story City, IA at Wheeler Auto Supply
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Story City, IA 50248
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam - dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Story City, IA 50248
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 5,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I was not informed that I would have to drop off the truck using a link sent to my Phone. I turned my truck in and then I was told about the link. The Link wanted Pictures of odometer and fuel gauges. I hhad to take random photos because like I said I had already turned in the truck.RODNEY F.
The equipment wasn't that clean when I went to use it, and it smelled a lot like cigarette smoke.Emily E.
This location is down town store city in the Napa store. Excellent people!Ted L.
Be prepared for extra trailer returns in a University town so the customer does not have to drive an extra 30 miles round trip to drop one off.micheal J.
Was told the dolly was included at no charge and didn't ask for furniture pads or use them and was charged. Was told they were complimentaryAlex F.
Overall it was a great experience.Karl C.
Truck needed maintenanceRobert S.
The lady went out of her way to help me return the boxes that were not used!William H.
Who I booked with was not clear in communicating the difference in fees when utilizing the drop off location. I was under the impression it was $40 but found out it was $100. The communication was subpar and frustratingGrace R.
I was supposed to pick up the key on Sunday morning but it was not in the truck meaning I had to postpone my move a whole day until someone was able to retrieve the key for me. This was a huge inconvenience for me because I had a lot of help for Sunday but no one was able to help Monday.Ashley T.
The owner of the shop that rented me the uhaul is a scam artist. Never let them copy and paste your signature to a contract you can't see. Uhaul is beyond the worst company I have ever done business with.William S.
I do not like how the gas situation goes...I know that I put in more than was necessary when I returned the vehicletim S.
This location was absolutely perfect for my purposes on this rental. It was much closer to my loading location than what I have experienced in the past, which saved at least an hour of driving compared to picking up in Des Moines. If this location could be expanded for Uhaul service, I think it would help serve the Iowa State University customers as a supplement to the location in Ames.Douglas M.
The customer service was really good at the pickup location. The staff was friendly and helpful.Jacob S.
No problemskeith L.
WE HAD AN ARRANGEMENT SINCE AUGUST 3RD FOR PICK UP AT 4:00 ON FRIDAY AUGUST 10TH IN IOWA FALLS. IOWA FALLS IS 20 MINUTES FROM OUR HOUSE. A FEW DAYS BEFORE THIS PICK UP WE DID CHANGE THE TIME OF PICK UP TO 10:00 ON THAT SAME DATE. WE THEN RECEIVED NOTICE FROM YOU THAT THE TRUCK WAS ONLY AVAILABLE IN STORY CITY, (55 MINUTES AWAY. IT TOOK TWO PEOPE OF COURSE, SO BASICALLY LOST FOUR HOURS RATHER THEN LESS THEN ONE HOUR BETWEEN THE TWO PEOPLE. IF IT WAS A MATTER OF HAVING TO STAY AT THE THE ORIGINAL TIME SLOT, WE SHOULD HAVE BEEN TOLD THIS! BUT I DON'T BELIEVE THIS WAS THE CASE SINCE OUR SON WAS IN IOWA FALLS WHILE WE WENT TO GET THE TRUCK IN STORY CITY AND THERE WAS THE TRUCK WE REQUESTED IN THE IOWA FALLS PARKING LOT. THIS IS SOME KIND OF HANKY PANKY GOING ON HERE, AND THE $50.00 FOR THE HASSLE DOES NOT COVER THE HASSLE. WE ALL WILL CONTINUE TO TELL ANYONE WHO SAYS THEY WILL BE USING U-HAUL OUR EXPERIENCE FOR THE REST OF OUR LIVES I CAN TELL YOU!Debra W.
The Story City, IA location was beyond helpful, however the reservation was made for Ames, IA. At no point in time was I informed I was going to have to drive out of town to pick up the trailer. The staff at the Ames location were rude and unhelpful. Overall Ames was very unprofessional. It would be unlikely our business uses this location ever again.Rian F.
First, my pick up location changed from one location to another. Our original truck was given away to another Uhaul customer. It took about 45 minutes in total to straighten everything out. A store employee offered to waive the hand truck rental fee for my troubles. I was charged for it anyway. When I finally got the truck to the loading location, I realized I didn't get the hand truck to begin with (it was probably in the truck they gave to the other customer). I ended up going to another Uhaul location to get it, which took another 30 minutes or so because there was so much confusion. These sorts of things make an already frustrating out of state move even more stressful.Elizabeth G.
The only issue we had with the uhaul was the windshield wipers. They need to be replaced.Sally W.
I had reserved the truck for pick up in Ames so was disappointed that we had to go to Story City, 10+ miles away, to get the truck.Kate Z.
Friendly and professional!Logan M.
Great service!!!Rita B.
No comments for improvement. The dealers were very professional and courteous. Thank you!chris C.