No employee to unhook trailer. Said we had to wait several hours for help. Had to go find a 2x4 to pry the tongue off the ball. Employee had no access to U-Haul computer system. Asked me if I could call someone to help me unhook trailer. Unbelievable Could not provide receipt for return. Said they would email Still don't have it
HENRY B
Judys Herbs & Tobacco Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Summerville, GA 30747
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I did not interact with personel. Used the app.
Scott NPut some paper work in trucks for Dot. In case they stop you.
Michael LHello, please review my records if you have them and see just how many times I have booked uhaul trucks in the last 3 to 8 years. There have been many times. I have never had a bad experience with a uhaul truck. However, when I picked up this truck it was FILTHY inside and out. The front of the truck had drink bottles, cans and wrappers all inside it. The windshield was so bad on the inside that I could not see after dark. The back of the truck had potting soil or top soil all in it. I had to clean it out completly clean the truck before using it. I paid over $700 dollars total for the use of this truck and felt WAY OVERCHARGED! I am not one to usually complain but for the amount of money that I spent, everything should have been top notch. I have never understood why if I have to pay mileage do I have to replace fuel or visa versa. Its too much. From now on, I will probably look into other companies before I book a truck to use. I had great service from the drop off location. I have no complaints about them but otherwise, this experience was aweful.
Angela MBetter customer service
Jo A