I dropped the trailer off on 2/5/24, but dud not use the self checkout feature as the location was staffed, the contract was pulled up, I was told where to park the trailer, and told I was set. That location did not close out the contract; in fact it did not get closed out until ~ 24 hours later after a phone call to the U-haul service center on the evening of 2/5, a follow-up chat on mid-day the 6th after seeing the contract still open. I returned to the drop-off location again later in the afternoon of the 2/6, and the contact was finally closed out. Accountability at the drop-off location to me was lacking..Clayton C.
Judys Herbs & Tobacco Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Summerville, GA 30747
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Making renting a truck more simply and easierEdwin O.
Nice gentleman. Answered my questions. Professional.Jeff B.
The employee didn't know what to do and the boss wasn't in. Finally used your website to check trailer in and after uploading pics, it never confirmed the trailer was checked in. Had to call again and was told it was checked in and IT is working on the website issue. Extremely frustrating.Ed C.
I had to ask a person in the parking lot to help me figure out how to unhitch the trailer as the clerk inside would not do anything to help. He would not even take the rental receipt. I called U-Haul customer service to ensure my equipment return was annotated; nevertheless I received an automated text two days later stating I needed to go through an online equipment return. My one main suggestion to your reservation process is make a note on which locations are hands-free because I certainly would not have selected a return location where there would be no support.Celeste M.