Got there they said they did did not have the truck. Left location, called the place where I ordered the truck, they said the truck had just arrived at Suwanee. Went back to Suwanee and the truck was there but it was not paid for. Had to make another call about the truck not being paid for, finally they let Sawanee know the truck had been paid for. After two trips back to Suwanee I was able to leave with the truck. After all this I get a text to return the truck to a place 90 miles away from where I had told them I was returning the truck. When I ordered the Truck I told them I would return the truck to West Memphis, AR and that is what we agreed on. I returned the truck 1 day early, I was charged for 33 miles of over drive. After all the problems and the miles wasted trying to get the truck two trips of a total of 60 mile get trying to get the truck, due to the incompetence of you staff, I would have thought the $38 I was charged should have been absorbed by U Haul Also the truck was not full of fuel when it was picked, when it was returned it had 1/2 miles on a totally full tank of gas.
Connie D.
Go Store It Suwanee
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Suwanee, GA 30024
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Wherever you rent vehicles: 1) a guest wifi must exist! Wasn't allowed to use their wifi in the office. 2) app let me rent where the location doesn't even keep inventory of the items to be rented. No alert to tell me that in advance. . 3) the area U-Haul supervisor was called. His position was: “We can't rent what we don't have!†Since the furniture dolly and the 24 blankets were unavailable there, his thinking was “Sorryâ€. The office gal suggested I drive to Norcross for those items. Meanwhile I'm paying $100/hour for laborers who are waiting idle. Not par with customary U-Haul standards.
DANIEL K.Please have girl front desk quit smacking gum at costumers while talking not very frendily
Donna H.Load the truck
Mike P.They charge me extra for gas and mileage and one day more. I have very bad experience with this company at 345 Sawmill dr address. I won't recommend it.
parya M.